Helpdesk Administrator

YWCA of Greater Harrisburg; Maidstone; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading Facilities and Maintenance Provider is seeking a Facilities Helpdesk Administrator for a permanent, full-time position in Maidstone. The role involves managing PPM jobs, general administration, and ensuring compliance with protocols. Candidates should be experienced and ready to cover various contracts as needed.

Responsibilities

• Perform general administration duties.
• Plan, release, and allocate PPM jobs.
• Monitor and progress PPM jobs.

Job description

Facilities Helpdesk Administrator - Maidstone - 28k-30k - Permanent Opportunity. Office Based Full time

My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced Facilities Helpdesk Administrator to join their team based at their Head Office.

This is a full-time, office-based position - Monday to Friday, 8:30 AM to 5:30 PM.

Duties

1. Perform general administration duties.
2. Plan, release, and allocate PPM jobs.
3. Monitor and progress PPM jobs.
4. Check the content of engineer worksheets.
5. Cross-reference engineer worksheets for job numbers, signatures, and dates.
6. Rename worksheets following a standard format and naming convention.
7. Maintain PPM KPIs at 100%.
8. Manage zero-cost jobs.
9. Raise purchase orders.
10. Arrange, monitor, and progress subcontractor PPMs.
11. Chase engineers and subcontractors for completion paperwork and file as directed.
12. Issue the All Released PPM spreadsheet to the client within four days of the period end.
13. Raise remedial jobs when required.
14. Undertake reactive help desk training to become competent for coverage when necessary.
15. Follow protocol at all times.
16. Cover all contracts as required during staff absences.