Help Desk Operator

University of Leicester; Leicester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Wellbeing support

Inclusive workplace

Job summary

University of Leicester is seeking a Help Desk Operator to be the first point of contact for residents, delivering a friendly and efficient service while supporting a safe and welcoming environment. The role involves engaging with students, staff and parents from arrivals through day-to-day support, contributing to a vibrant residential community.

Two 12-month fixed-term contracts are available, full-time at 35 hours per week.

Job description

Join our award-winning accommodation team at the university of Leicester and play a key role at the heart of a vibrant residential community. As a Help Desk Operator, you will be the first point of contact for residents, delivering a friendly and efficient service while supporting a safe and welcoming environment. You will work closely with a wide range of teams, building strong community links to ensure issues are resolved quickly and residents feel supported throughout their stay. This is a varied role offering real engagement with our students, staff and parents from arrivals through to day-to-day support. We offer a generous benefits package, including development opportunities, wellbeing support and the chance to be part of an inclusive, collaborative workplace where your contribution is valued and recognised.

There are two 12-month full time fixed term contracts available, at 35 hours per week.

For more information about the role please contact : Doha Salama on

We are looking for a confident, customer-focused professional with a passion for delivering outstanding service at every interaction. Calm, approachable and solutions-driven, you thrive in a fast-paced environment where no two days are the same. A team player, you enjoy working collaboratively, building strong relationships with colleagues, residents and partners to resolve queries quickly and effectively. With excellent communication skills and a proactive mindset, you take pride in going the extra mile to ensure a positive experience. You will be well organised and adaptable, you can manage competing priorities while maintaining a welcoming and professional presence. Whether supporting face-to-face, by phone or email, you are committed to high standards and continuous improvement, and value being part of a supportive team that works together to deliver exceptional results.

The University of Leicester has been changing the world, and changing people's lives, for 100 years. When you join us, you'll become part of a community of , which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We're committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.