Help Desk Assistant

People First Recruitment; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

People First Recruitment is seeking a Help Desk Assistant to provide day-to-day IT support to end users in The City of London on-site. You will troubleshoot PC/hardware/software, manage Microsoft 365 and device configurations, and assist with security practices.

35 hours per week, start ASAP, 5-day on-site work. The ideal candidate has strong English communication, IT infrastructure experience, team collaboration, and high attention to detail.

Qualifications

• Experience providing IT infrastructure and application support.
• Excellent written and spoken English.
• Strong organisational and time-management skills.
• Ability to work collaboratively in a team.
• Interest or experience with Japanese language is a plus.

Responsibilities

• Provide day-to-day IT support to end users.
• Diagnose and resolve network-related issues with a basic understanding of networking concepts.
• Support Microsoft 365, Entra ID and Intune, including user accounts and licences.
• Manage and maintain PCs and mobile devices and perform configuration and ongoing maintenance.
• Apply fundamental IT security principles in daily activities and decisions.

Skills

IT support

English communication

Team player

Time management

Attention to detail

Accountability

Japanese advantage

Job description

Location: The City of London, 5 days Onsite

Agency temp (PAYE)

Start: ASAP

Working hours: 35 hours

Help Desk Assistant - Duties and Responsibilities

• Provide day-to-day IT support to end users, including troubleshooting PC, hardware, software and peripheral-related issues.
• Apply a sound understanding of fundamental networking concepts to systematically diagnose and resolve network-related issues.
• Understand and apply basic IT security principles, including the potential security implications of day-to-day IT activities and decisions.
• Provide support for Microsoft 365, Entra ID and Intune, including user account and licence administration.
• Manage and support PCs and mobile devices, including device configuration, deployment and ongoing maintenance.

Help Desk Assistant - Skills and Experience

• Excellent written and verbal communication skills in English.
• Extensive experience in IT infrastructure and application support.
• Excellent organisational skills.
• Strong communication and interpersonal skills.
• A collaborative approach with the ability to work effectively as part of a team.
• Excellent analytical and problem-solving skills.
• Strong time management skills with the ability to prioritise tasks effectively.
• High level of accuracy and attention to detail.
• Strong sense of responsibility and accountability.
• Japanese language skills would be an advantage.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.