Hell's Kitchen General Manager

Clermont Hotel Group; Greater London; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Employee assistance

Staff discounts

Job summary

The Cumberland, part of Clermont Hotel Group, seeks a General Manager for Hell’s Kitchen London. You will lead a premium, high-volume dining operation, partnering with the Head Chef to drive performance and guest satisfaction in a dynamic theatre-inspired concept.

Deliver strategic leadership, nurture a high-calibre front-of-house team, and own daily operations, budget control and guest experience. This is a high-profile role in one of London’s iconic venues.

Qualifications

• Proven General Manager experience in a premium, high-volume restaurant.
• Strong financial acumen with budgeting and forecasting capabilities.
• Ability to lead, coach and develop a diverse front-of-house team.
• Exceptional communication and organisational skills with attention to detail.

Responsibilities

• Provide strategic and operational leadership to ensure ambitious goals are met.
• Collaborate with Head Chef to shape restaurant vision and performance.
• Lead and develop front-of-house teams to deliver exceptional service.
• Own day-to-day operations, maintaining top-tier guest experiences.
• Maximise covers and revenue while upholding standards.
• Oversee budget management, payroll forecasting and financial KPIs.
• Represent the venue, building relationships to enhance market presence.

Skills

Leadership

Strategic vision

Financial acumen

People management

Communication

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Payroll software

Job description

The Cumberland

Contract: Full Time

Payment: Salaried

Salary: £65,000 per annum + tronc

Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.

Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.

Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.

More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.

What You’ll Be Doing

• Have previous experience as a General Manager within a premium high-volume quality restaurant
• Provide strategic and operational leadership, ensuring the restaurant consistently delivers on its ambitious goals
• Work closely with the Head Chef to shape the vision and performance of the restaurant
• Lead, inspire and develop a talented front-of-house team, creating an environment of passion, precision and pride
• Take ownership of the restaurant’s day-to-day operations, ensuring exceptional standards at all times ensuring flawless delivery and a guest experience of the highest calibre
• Build loyalty with guests, ensuring our regulars and VIPs receive personalised, memorable service every time
• Maximise restaurant covers and revenue opportunities while maintaining uncompromising standards
• Champion collaboration between front of house and back of house, ensuring seamless communication and operations
• Take responsibility for budget management, payroll forecasting and financial performance
• Identify and act on business opportunities that enhance profitability and market presence
• Represent the restaurant externally, networking and building strategic relationships that promote the venue and its world-class offering

What You’ll Bring

• Proven leadership experience as a General Manager within a premium, high volume and fast-paced restaurant environment.
• Strong financial acumen with the ability to manage budgets and identify opportunities for growth
• A natural ability to motivate, coach and elevate a high-performing team
• Exceptional communication and organisational skills, with a meticulous eye for detail
• A calm and confident presence under pressure, able to make clear decisions in a fast-paced environment
• The ability to balance strategic vision with operational excellence, ensuring both the guest journey and business goals are achieved
• A genuine passion for extraordinary food, impeccable service, and unforgettable guest experiences
• This isn’t just a job. It’s an opportunity to be part of something iconic, setting new standards in delivering experiences that guests will talk about long after they leave.

If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing

• Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.