Heating Services Administrator — Hybrid Role

Exertis (UK) Ltd.; Larbert; Híbrido; GBP 18.000 - 23.000; Tempo integral

Resumo da vaga

Certas Energy in the United Kingdom is seeking an Admin Assistant to support our Heating Services operations. You’ll process enginee r invoices, maintain accurate admin records and help coordinate service visits to keep daily workflows running smoothly.

Work closely with engineers, Routers and colleagues across the business to manage renewals, bookings and admin tasks. The role requires excellent organisation, strong communication by phone, and a proactive, team‑oriented approach.

Qualificações

• A minimum of GCSE Maths and English.
• At least two years' experience in a customer service role, ideally involving an element of selling to customers.
• Excellent organisational skills, with the ability to plan your workload, prioritise tasks and meet deadlines.
• Strong communication skills, particularly over the telephone, with the confidence to engage professionally with customers, engineers and colleagues.
• The ability to listen carefully, understand customer needs and negotiate effectively.
• A high level of self-motivation, resilience and determination, with a results‑focused approach.

Responsabilidades

• Processing monthly engineer invoices, ensuring they are accurate, complete and sent to customers promptly following completed service visits.
• Supporting Routers and engineers by helping to schedule and plan service visits in advance, making the best use of available resources.
• Processing delivery notes and supporting spares activities.
• Managing engineer clothing and PPE requirements, equipment calibration, vehicle records and mileage returns.
• Setting up new customer accounts and processing maintenance agreements, including Direct Debit arrangements.
• Handling inbound and outbound telephone calls from customers, engineers and internal departments in a friendly and professional manner.
• Managing depot referrals and leads, checking information for accuracy and keeping records up to date.
• Processing Boiler Shield Plus renewals and credits, ensuring renewals are completed ahead of schedule.
• Handling incoming and outgoing post and maintaining accurate, organised filing systems.
• Managing customer queries and complaints in line with company procedures, helping to retain customers and deliver excellent service.
• Keeping administrative queues and cases up to date, ensuring actions are completed within agreed timescales.
• Supporting the wider Heating Services team with additional administrative activities as required.
• Following company policies and procedures, including health, safety and PPE requirements.

Conhecimentos

Customer service

Organisation

Communication

Time management

Teamwork

Negotiation

Formação

GCSE Maths and English

Descrição da vaga

Certas Energy in the United Kingdom is seeking an Admin Assistant to support our Heating Services operations. You’ll process enginee r invoices, maintain accurate admin records and help coordinate service visits to keep daily workflows running smoothly.

Work closely with engineers, Routers and colleagues across the business to manage renewals, bookings and admin tasks. The role requires excellent organisation, strong communication by phone, and a proactive, team‑oriented approach.