Heat Pump Repair Technician (Technical Support)

Kensa Group; Exeter, Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading renewable energy company as a Heat Pump Repair Technician in the Exeter area. You will focus on the installation and repair of ground source heat pumps, providing technical support across the UK. The role promotes a healthy work-life balance with flexible hours and generous benefits, including private healthcare and career development opportunities.

Benefits

Career Development opportunities

25 days annual leave

Private Healthcare after one year

Pension Scheme with employer contributions

Cycle to Work Scheme

Wellbeing Support through Employee Assistance Programme

Generous holiday allowance increasing over tenure

Collaborative and purpose-driven culture

Qualifications

• Strong background in fault diagnosis for heating technologies.
• Experience in electrical installation and heating systems.
• Valid UK Driving Licence essential.

Responsibilities

• Installation, maintenance, and repair of Ground Source Heat Pumps.
• Provide technical support and fault diagnosis.
• Ensure work meets health and safety regulations.

Skills

Electrical fault diagnosis

Mechanical fault diagnosis

IT literacy

Education

City & Guilds/NVQ Level 3 in Heating & Ventilation

MCS or equivalent Renewable Energy Certification

Tools

Multimeter diagnostics

Job description

Heat Pump Repair Technician (Technical Support)

Location: Southwest UK (Exeter area preferred)

Working Hours:We operate extended hours during the winter months and offer a shorter, 4-day week in the summer to support a healthy work-life balance(some flexibility required for call-outs required).

• Summer (April to October): 4 days per week, 9:00 AM – 5:00 PM
• Winter (November to March): Monday to Friday, 8:00 AM – 6:00 PM

Are you an experienced Heat Pump Repair Technician looking for an opportunity to work with one of the UK’s leading renewable energy companies? We are searching for a highly skilled and motivated professional to join our growing team.

About Kensa Group:

At Kensa Group, we are driven by a vision to electrify the transition to sustainable, affordable heating and cooling for all. As the UK’s leading manufacturer and installer of ground source heat pumps, Kensa is pioneering a clean-energy future, connecting people to innovative, fossil-free heating solutions. Supported by a £70 million investment from Octopus Energy and Legal & General Capital, Kensa is accelerating its growth to achieve a goal of 50,000 installations per year by 2030 and help Britain achieve net-zero emissions.

Our mission is clear: to create the best heating and cooling solutions that support a fossil-free world. We believe in making the right choices for people, the planet, and Kensa. Guided by our values, we strive to be the best we can, innovate with purpose, and work as one team to build a future we can all feel proud of.

Why join Kensa?

• Impact: Be part of a mission-driven team dedicated to sustainable and affordable heating solutions.
• Innovation: Engage in meaningful projects that contribute directly to the UK’s net-zero carbon targets.
• Values-driven: Work in a supportive, inclusive environment where integrity, respect, and teamwork are valued.

About the Role:

In this role, you will be responsible for the installation, maintenance, and repair of Ground Source Heat Pumps, working across residential and commercial sites to ensure systems operate efficiently and reliably. You will also diagnose and resolve faults over the phone and in person, with travel across the UK, primarily in the South of England.

As part of Kensa’s Technical Support Team, you will play a key role in delivering industry-leading post-installation product support and maintaining our high standards of customer service.

Key Responsibilities:

• Provide technical support and fault diagnosis via phone and site visits.
• Diagnose and repair heat pump and system faults across residential and commercial installations.
• Support product alerts, warranty programs, and spare parts management.
• Assist with system commissioning and customer training.
• Work closely with the Technical Support and Sales teams to resolve technical queries.
• Travel across the UK as needed, with some overnight stays required.
• Ensure all work meets health and safety regulations and Kensa’s quality standards.

Full details can be found here :> Technical Support Level 2 JD

What You Will Bring:

• Strong background in electrical and mechanical fault diagnosis for heat pumps or other heating technologies.
• City & Guilds/NVQ Level 3 in Heating & Ventilation (or equivalent).
• MCS or equivalent Renewable Energy Certification.
• Knowledge and experience in electrical installation.
• Proficient in multimeter diagnostics for electronic components.
• Strong knowledge of heating systems and their components.
• Experience with mechanical and electronic fault-finding and resolution.
• First Aid and Health & Safety Awareness.
• IT literate (MS Office).
• Please note – due to the nature of this role, a valid UK Driving Licence is essential. Company van will be provided.

How will Kensa support you?

• Career Development: We encourage and support development with tailored learning opportunities, including internal and external training, professional development courses, and support for industry-recognised qualifications.
• Wellbeing Support: Free 24/7 access to a confidential Employee Assistance Programme for you and your immediate family, offering expert advice and support when you need it.
• Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 days after five years of service, plus bank holidays.
• Private Healthcare: After one year with us, you will have access to private health insurance to support your wellbeing.
• Pension Scheme: Enrolment in our company pension scheme with employer contributions to help you plan for your future.
• Cycle to Work Scheme: Reduce your carbon footprint and stay active with our Cycle to Work initiative.
• A Collaborative and Purpose-Driven Culture: Join a team that’s passionate about sustainability and innovation. Your work will directly contribute to the UK’s transition to greener, more affordable heating solutions.
• Innovation and Growth: We provide a forward-thinking environment, a forum to express and test ideas, and interesting work with challenge and opportunity.

Ready to Apply?

If you’re ready to bring your expertise to Kensa and help drive the UK’s transition to sustainable heating, we’d love to hear from you.

Apply now and become part of our journey towards a cleaner, more sustainable future!

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