Heart of Oak Project Manager

RNRMC; Portsmouth; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Employee assistance programme (EAP)

Pension scheme

Job summary

Royal Navy and Royal Marines Charity seeks an experienced Heart of Oak Project Manager to lead the next phase of the Memory Tree programme. This role is based at HMS Excellent, Whale Island, Portsmouth with hybrid working and a 12‑month fixed-term contract.

You will report to the Director of Fundraising within the Individual Giving team, shaping engagement, income and the supporter journey while ensuring governance and value for money.

Qualifications

• Experience in project management & marketing, supporter engagement or a similar role.
• Experience of delivering campaigns, projects or engagement activities.
• Experience of using CRM systems.
• Fundraising or individual giving would be advantageous.

Responsibilities

• Lead day-to-day operation of the Heart of Oak Memory Tree.
• Develop and oversee project plans, timelines and budgets.
• Coordinate internal teams and external partners for campaigns and communications.
• Manage supplier and agency relationships and monitor performance.
• Oversee digital platform and supporter journey for a high-quality experience.
• Monitor programme performance via sales, donations and engagement metrics; produce reports.
• Build relationships with supporters and naval organisations.
• Identify and implement process improvements for efficiency and governance.
• Prepare business cases and performance reports for senior stakeholders.

Skills

Project management

Marketing

CRM systems

Budgeting

Stakeholder engagement

Tools

CRM software

Job description

Royal Navy and Royal Marines Charity is the principal charity of the Royal Navy. We are at the heart of supporting our Royal Navy, Royal Marines and Royal Fleet Auxiliary personnel and their families, past, present and future. If you would like to contribute to a world in which our sailors, marines, and their families are valued and supported for life, we want to hear from you.

• Role: Heart of Oak Project Manager
• Hours: 35 hours per week, 09:00 - 17:00 Monday to Friday
• Location: HMS Excellent, Whale Island, Portsmouth PO2 8ER with hybrid working
• Contract: Fixed-Term (12 Months)

We are looking for an experienced and enthusiastic Project Manager to lead the next phase of growth for our unique Heart of Oak Memory Tree. This is an exciting opportunity to shape and develop a meaningful commemorative giving programme, building supporter engagement, increasing income and ensuring an exceptional experience for those choosing to remember loved ones through this special initiative. Reporting to the Director of Fundraising and working within our Individual Giving team, you will play a key role in unlocking the programme's long-term potential.

Role Responsibilities

Working closely with colleagues, partners and suppliers, the Heart of Oak Project Manager will ensure the successful delivery and ongoing management of the Heart of Oak Memory Tree programme. Responsibilities include but are not limited to:

• Leading the day-to-day operation of the Heart of Oak Memory Tree, ensuring activities are delivered effectively and in line with agreed objectives.
• Developing and overseeing project plans, timelines and budgets, ensuring resources are managed efficiently and targets are achieved.
• Coordinating the work of internal teams and external partners to deliver marketing campaigns, fulfilment activities and supporter communications.
• Managing supplier and agency relationships, monitoring performance and identifying opportunities to enhance service delivery and value for money.
• Maintaining oversight of the digital platform and supporter journey, ensuring a seamless and high-quality experience for users.
• Monitoring programme performance through analysis of sales, donations, engagement and other key metrics, producing regular reports and recommendations.
• Building and maintaining effective relationships with supporters, naval organisations, veterans' groups and other stakeholders connected to the programme.
• Identifying and implementing process improvements to increase efficiency, strengthen governance and support the long-term sustainability of the initiative.
• Preparing business cases, project updates and performance reports for senior stakeholders, supporting informed decision-making and future planning.
• Ensuring all activity is delivered in accordance with RNRMC policies, procedures and relevant regulatory requirements.

Our ideal candidate will have proven experience in project/product management. They will be highly organised, detail-oriented, and able to communicate in a friendly, professional, and confidential manner. The role will suit those with a positive and flexible approach and an ability to remain calm under pressure.

Whilst character is important to us, we do require a certain level of experience to succeed in this role. This includes:

• Experience in Project Management & marketing, supporter engagement or a similar role.
• Experience of delivering campaigns, projects or engagement activities.
• Experience of using CRM systems.
• Experience Fundraising or individual giving would be an advantageous.

We recognise that people develop skills in different ways. If you don’t meet every requirement but believe you have the right potential, we encourage you to apply.

Please be aware all roles require the right to work in the United Kingdom; sponsorship of such right will not be provided. The successful candidate will also require a satisfactory DBS check and additional security checks as required.

Inclusive Recruitment & Accessibility

We are committed to creating an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who meet the minimum criteria for the role and identify as either:

• Disabled: as defined by the Equality Act 2010.
• Armed Forces Community: those who are currently serving in the armed forces or those who have previously served.

If you are eligible for a guaranteed interview through one of these schemes, please make this known to us during the application process.

We will provide reasonable adjustments throughout our recruitment process where requested and we’ll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please contact our HR department at [e-mail]

Why Join RNRMC?

• Values Driven: We’re a beneficiary-focused charity with a strong commitment to improving the lives of those who serve and their families. Guided by integrity, we work openly and honestly, champion inclusiveness by valuing diverse perspectives, and collaborate through genuine teamwork - not only within RNRMC but across the wider sector to strengthen it and maximise our shared impact.
• Work-Life Balance: At RNRMC, we understand the importance of work-life balance. While we take our work seriously, we also value the well-being and happiness of our employees. That’s why we offer hybrid working and enhanced annual leave as standard to help you maintain a healthy balance between your professional and personal life.
• Comprehensive Benefits: We offer a range of benefits including:
  • Private medical insurance and life assurance
  • Employee assistance programme (EAP)
  • 7% non-contributory pension contributions and salary sacrifice pension scheme
  • Enhanced maternity, paternity and sick pay
  • Cycle to work scheme
  • A free HMS Excellent fitness centre membership and onsite parking.

Initial interviews will be held on a rolling basis during the advertising period and RNRMC reserves the right to close the vacancy early and make an appointment at any stage of the application process.

Applicants may be asked to attend an on-line Application Review prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams.