Hearing Wellness Advisor- Chelmsford

Sonova Group; Chelmsford; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Long service awards

Boots Discount Card

Free hearing aids

Flu vaccination

Wellbeing support

Annual leave

Job summary

Boots Hearingcare in Chelmsford is looking for a Hearing Wellness Advisor to support customers through their hearing journey. You’ll work in a modern clinic, assisting Audiologists and performing screenings, with a clear development path into audiology.

The role offers hands-on experience, on-going training, and a structured progression from Hearing Wellness Advisor to QHAD and beyond, backed by Boots Hearingcare Academy.

Qualifications

• Strong customer-service background (healthcare or retail ideal).
• Excellent communication and organisational skills.
• Strong attention to detail and administration skills.

Responsibilities

• Be the first point of contact for customers, providing a warm and professional welcome.
• Carry out hearing screenings and pre-clinic checks.
• Support hearing aid maintenance, aftercare, and troubleshooting.
• Assist Audiologists with clinic flow and customer preparation.
• Confidently discuss hearing health and related products with customers.
• Manage appointments and customer records accurately.
• Deliver a high-quality, customer-centric service.

Skills

Customer service

Communication

Administration

Education

GCSEs in Maths English and Science

Job description

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Boots Hearingcare is part of the Sonova family. Together, we’re driven by a shared vision: a world where everyone can enjoy the delight of hearing. We combine personalised audiological care—comprehensive assessments, expert fittings, and dedicated aftercare—with cutting-edge hearing technology, from hearing aids to cochlear implants.

Backed by Sonova’s decades of industry-leading innovation, we’re proud to improve hearing health, strengthen human connection, and help more people engage fully with the world around them.

Join us in creating a more connected world, where every voice is heard and every story matters.

Hearing Wellness Advisor- Chelmsford

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If you enjoy working directly with customers, supporting clinical care, and being part of a service that genuinely changes lives- this Hearing Wellness Advisor role offers a rewarding entry point into a long-term audiology career.

You’ll play a key role in supporting customers throughout their hearing journey, while building the experience, skills, and qualifications needed to progress into clinical audiology- backed by the scale, stability, and investment of Boots Hearingcare.

This is a hands-on, customer-facing role with real responsibility, structured development, and a clear future pathway.

The clinic environment

You’ll work within a modern clinic, supporting both customers and Audiologists in delivering outstanding hearing care.

The environment includes:

• Access to the latest hearing technology and hearing aid solutions
• Structured diaries and appointment-based services
• Strong clinical and operational support
• Clear processes and high standards of care

The role

As a Hearing Wellness Advisor, you’ll:

• Be the first point of contact for customers, providing a warm and professional welcome
• Carry out hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and customer preparation
• Confidently discuss hearing health, ear care products, and next steps with customers
• Manage administration, appointments, and customer records accurately
• Play an active role in delivering a high-quality, customer-centric service

You’ll be trusted with responsibility and supported to grow your capability over time.

Training & career progression

From day one, you’ll receive structured training to build confidence and clinical understanding, including sessions at our Boots Hearingcare Academy in Llandudno. Training is delivered over several months, with all accommodation and expenses covered, and is supported by hands-on experience in store.

This role offers a clear progression route: Hearing Wellness Advisor → QHAD → Audiologist

With strong performance, you can progress onto our fully funded Qualification in Hearing Aid Dispensing (QHAD) programme, leading to a qualified Hearing Aid Audiologist role.

Entry requirements:

• GCSEs (or equivalent) Grade C / 5 or above in Maths, English, and Science
• Strong performance and customer focus
• Ability to balance academic study with clinical practice

What’s in it for you

• Salary: £26,500per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (if required as an employee)
• Free flu vaccination (discounted for family members)
• Pension scheme (including salary sacrifice)
• Life assurance
• Flexible Benefits Box – tailor your package
• Telus wellbeing support – confidential support inside and outside work
• 25 days annual leave, increasing to 30 with service, plus bank holidays
• Long service awards recognising your contribution

What we’re looking for

• A strong customer-service background (healthcare or retail ideal)
• Confidence working with customers in a consultative environment
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• A genuine interest in hearing health and progression into audiology
• GCSEs (or equivalent) in Maths, English, and Science to support future QHAD entry

We care. We drive innovation. We strive for excellence. We build the best team.

Boots Hearingcare is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to cultivate the strongest team in the marketplace. We're committed to ensuringequal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.