Hearing Centre Support Officer

Government Recruitment Service; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in Edinburgh seeks an OTC Administrative Officer to support transport safety regulation. You will identify and analyze information for regulatory submissions while acting as a primary contact for inquiries. Key skills include effective communication and attention to detail, with a strong focus on data governance. The position offers benefits like a 28.97% employer pension contribution and 25 days of annual leave, increasing with service. Join us to make a real impact on road safety.

Benefits

28.97% employer pension contribution

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Ability to communicate effectively verbally and in writing.
• Capability to organize work to meet deadlines.
• Detail-focused with a strong problem-solving aptitude.

Responsibilities

• Identify, analyze, and collate information for regulatory submissions.
• Act as the first point of contact for inquiries.
• Maintain comprehensive electronic records and manage data governance.

Skills

Effective communication

Organizational skills

Attention to detail

Problem-solving

Tools

Microsoft Office (Word, Excel)

Job description

Can you communicate effectively both verbally and in writing?

Have you used Microsoft Office applications such as Word and Excel?

Do you have the ability to organise work to meet deadlines and summarise key information accurately?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer

• improve services for our customers

• make road transport greener and healthier

• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

The Office of the Traffic Commissioner (OTC) plays a vital role in regulating lorry, bus, and coach operators, and their drivers across Great Britain and Northern Ireland. As an OTC Administrative Officer, you’ll be at the heart of this mission—reviewing applications, analysing cases, and preparing evidence for key regulatory decisions. If you’re detail-focused, thrive on problem-solving, and want to make a real impact on transport safety, apply today and help keep our roads safe and standards high!

Your responsibilities will include, but aren’t limited to:

• Identify, analyse and collate all relevant information to draft the following on behalf of the TCs, or to enable them to consider what action to take:
• Public Inquiry case submissions, call up letters, briefs and appeals
• Disciplinary case submissions
• Decision outcomes

Act as the first point of contact for customer/operator enquiries offering advice and assistance where possible.Perform the function of clerk at the public inquiry, this includes creating an official record of the inquiry. Compile statements in response to requests from enforcement organisations through interrogating and extracting the appropriate information from our data systems.Ensure a comprehensive and accurate electronic (and where appropriate paper) record exists for all cases and ensuring that data is stored, distributed and destroyed correctly and in accordance with the information governance framework document.Deal with telephone and written enquiries in a positive manner considering the data protection legislation, delegated authority and the statutory guidance and directions.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.