HealthTech Product Support & Training Specialist

Solo Search Services Ltd; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Solo Search Services Ltd is recruiting for a Product Support & Training Specialist within a HealthTech scale-up. You will become a product and workflow expert, supporting customers with software queries, analyzing data logic and helping users maximise value from the platform, with training duties over time.

The role requires a technically curious, customer-focused professional with at least 3 years' experience, comfortable in a fast-paced environment, and able to work on-site in London King's

Qualifications

• 3+ years’ experience in healthtech support or related role.
• Own and solve technical problems up to second line
• Able to work in ambiguous, fast-moving environments
• Strong analytical skills and curiosity about system behaviour and data logic
• Explain complex technical concepts clearly to non-technical users
• Excellent written and verbal communication skills
• Confident using support tools such as Zendesk, Intercom, Salesforce or similar
• Calm, organised and able to juggle multiple priorities
• Empathetic and confident working directly with customers

Responsibilities

• Act as the first line support specialist for software support queries such as workflow issues, reports, data logic and system behaviour
• Replicate, analyse and diagnose issues using your growing expertise
• Communicate technical detail clearly and effectively to all users
• Take ownership of escalations and work closely with Product, Engineering and Implementation teams
• Document issues thoroughly and support smooth resolution processes
• Build trusted relationships by understanding user workflows and operational pressures
• Deliver remote or in person training sessions tailored to different user groups
• Provide on-site Go Live support during customer deployments
• Share insights to improve support processes and stay up to date with feature releases

Skills

Problem solving

Customer focus

Analytical thinking

Communication

Zendesk / Intercom / Salesforce

Tools

Zendesk

Intercom

Salesforce

Job description

Solo Search Services Ltd is recruiting for a Product Support & Training Specialist within a HealthTech scale-up. You will become a product and workflow expert, supporting customers with software queries, analyzing data logic and helping users maximise value from the platform, with training duties over time.

The role requires a technically curious, customer-focused professional with at least 3 years' experience, comfortable in a fast-paced environment, and able to work on-site in London King's