Healthcare Support Worker - Ainslie ward

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 26,000 - 27,000; Part time

Job summary

Ainslie ward at Torbay Hospital in Torquay is recruiting a part-time Healthcare Support Worker on a fast-paced Trauma and Orthopaedics ward. You will assist with patient care and work alongside Registered Nurses and Practitioners to ensure quality outcomes.

Training and supervision are provided, with opportunities to gain new clinical skills and regular appraisals. A caring, inclusive team environment supports development and improvement.

Qualifications

• English and Mathematics GCSE (A-C) or Level 2 functional skills.
• Care certificate holder.
• Willingness to enrol on NVQ Level 3 if not already held.

Responsibilities

• Observe and record patients' conditions (temp, pulse, resp, weight).
• Communicate with patients, relatives and carers; assist with clinical duties.
• Provide personal care including infection prevention and hygiene.
• Collaborate with ward colleagues and beyond the department.
• Attend ward meetings and support effective communications.
• Deliver planned care under supervision of senior staff.

Skills

Interpersonal skills

Communication

Teamwork

Stress management

Empathy

Flexibility

Punctuality

Education

English & Mathematics GCSE A-C or Level 2

Care certificate

Tools

Basic computer/keyboard skills

Job description

Healthcare Support Worker - Ainslie ward

NHS AfC: Band 3

Main area Trauma and Orthopaedics Grade NHS AfC: Band 3 Contract Permanent: contract Hours Part time - 34.5 hours per week (To work 11.5 hour shifts, To be flexible in working a mixture of day and night shifts, weekdays and weekends inc bank holidays) Job ref 388-8284937-PC&S-A

Site Ainslie Ward Torbay Hospital Town Torquay Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 01/11/2026 23:59

Job overview

Ainslie ward at Torbay Hospital are recruiting for a full time Healthcare Support Worker to join our fast paced 26 bedded Trauma and Orthopaedic ward.

As a Healthcare Support Worker on Ainslie ward you'll help patients during their stay by making sure they get the quality care and support they deserve. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. You will work effectively alongside Registered Nurses/Practitioners within the ward as required on a daily basis.

You will be supported with your development needs both from in house training and also external courses whilst having regular supervision and appraisals to ensure you are helped to reach your maximum potential.

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths and encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team.#CaretojoinusTSD

Working Pattern:

Please note you will be required to work a combination of Long Days and Nights on a 11.5 shift including weekends and bank holidays.

Main duties of the job

• Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight.
• Communicating with patients, relatives and carers, assisting with clinical duties.
• Personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
• Work collaboratively with colleagues at all levels, both within, and outside the department.
• To take part as requested in ward/unit meetings, encouraging effective communications between other staff.
• At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.

Working for our organisation

Why work with us - Ainslie ward prides itself in giving excellent patient care and we welcome new staff to join our team to come and work us to achieve this ideal.

We provide Healthcare Support Workers with a great opportunity to learn multiple new clinical skills within an environment with a supportive and dynamic team.

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team!

Detailed job description and main responsibilities

• We are looking for applicants with proven experience in the care sector.
• All new starters will be given the opportunity for specialist training and also support in completion of the care certificate.
• For further information regarding the role responsibilities and entry requirements, please see the combined job description and person specification.

Important:

• Unfortunately, our department are unable to support sponsorship for this role. Therefore, applicants who require sponsorship now or in the near future will not be considered for this position.
• If you do not currently hold a Level 3 qualification, you must have an equivalent qualification or level of experience and be willing to enrol on and complete the NVQ Level 3 qualification as part of your employment.

Person specification

Knowledge and Experience

• Understands the need for strict confidentiality
• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Working knowledge of complex care needs of some families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Qualifications and Training

• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
• Care certificate

Specific Skills

• Basic computer/keyboard skills
• Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Able to work under instruction, under pressure and as part of a team
• Record keeping competency in handwritten and electronic records
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Willingness to undertake new skills and training
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations.
• To be flexible, adaptable, reliable and punctual.
• The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by our Trust
• Healthcare competencies appropriate to area of work

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Name Rebecca Needs Job title Senior Sister Email address [e-mail] Telephone number 01803 655510 Additional information

If not available please ask to speak to one of the Junior Sisters.