Healthcare Support Worker

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 21,000 - 25,000; Full time

Job summary

Torbay and South Devon NHS Foundation Trust is seeking a Senior Healthcare Support Worker for the outpatient Dermatology Service at Torbay Hospital. You will provide direct patient-centred care and support with clinical tasks under supervision, promoting independence and safety.

You will work within the Dermatology Team, contributing to high-quality care, accurate record-keeping, and ongoing training. This role offers a supportive environment and opportunities to develop skills within a

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience.
• Care Certificate.
• English & Mathematics at GCSE grade A-C (9-4) or level 2 functional skills.

Responsibilities

• Provide direct patient centred care in line with patient needs and Trust policies.
• Record and document physiological observations and changes to the patient’s condition.
• Communicate effectively across channels to overcome barriers and support patient information.
• Undertake clinical interventions such as blood glucose monitoring, venepuncture and related tasks.

Skills

Communication skills

Teamwork

Manual dexterity

Adaptability

Willingness to undertake new skills

Education

NVQ Level 3 in Health & Social Care

Care Certificate

English & Mathematics GCSE (A-C)

Tools

Basic computer/keyboard skills

Venepuncture/Phlebotomy tools

Job description

Our Senior Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the outpatient hospital care setting.

You may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patient’s clinical condition.

To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence.

Main duties of the job

Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs

Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion

Undertake training in order to perform high quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture.

The Outpatient Dermatology Department at Torbay Hospital runs different variety of clinics and treatments to accommodate surgical and inflammatory patients.

We are looking for highly motivated and innovative individual to join our Team. Dermatology Team is now in a position of restructuring of service and introducing new ways of working as well as developing new services. It is an excellent time to be joining us where you will have the opportunity to learn and develop new skills within a supportive environment. There will be lots of opportunities for building and improving new ways of working, alongside learning about Dermatology subspecialities (surgery and inflammatory) and we will do this by working in conjunction with both Nurse specialist teams and the Consultant team.

We promote a positive working environment where the health and wellbeing of staff is prioritized.

Please note: Priority will be given to applicants with recognised 'Priority' or 'At Risk' status, including NHS staff identified across Devon.

Detailed job description and main responsibilities

Communication and working relationships

• Communicate effectively across a wide range of channels and with a wide range of individuals, the public and health social and care professionals. They will use both verbal and non-verbal methods of communication, dependent on the needs of the patient and address communication barriers. They should demonstrate the interpersonal skills that demonstrate empathy, compassion, courtesy, respect and trust

Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered, adhering to local and national guidance

Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times

Analytical and Judgement

• Exercise personal responsibility and work independently within defined parameters of practice and their scope of competence, taking the initiative in a variety of situations and performing a range of clinical interventions, consistent with their role, responsibilities and professional values

Planning and organisation

Responsible for working in an effective and organised manner, prioritising the clinical needs of their patients, demonstrating excellent time management and organisational skills to effectively deliver person centred care

Physical skills

Demonstrate skills of manual dexterity and manipulation of clinical instruments and equipment, in line with appropriate training

• Demonstrate keyboard skills to support their own learning and entering information into the patient record system

Policy and service

• Promote health and safety at all times. Share ideas with colleagues to improve care and suggest ideas for innovation. Participate in audit activity undertaken in area of practice. Adhere to legislation, policies, procedures and guidelines, both locally and nationally

Person specification

Qualifications and training

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience
• Care Certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experiance

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality
• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

• Basic computer/keyboard skills
• Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
• Able to work as a team member or independently
• To be flexible, adaptable, reliable and punctual
• Willingness to undertake new skills and training
• Healthcare competencies appropriate to area of work

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.