Healthcare Specialist

Boots Opticians; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Healthcare Sales Assistant, where you'll support customers in their health and wellness journey. This role offers comprehensive training, including an NVQ2 qualification, empowering you to provide personalized advice and recommendations. You'll engage with customers on the shop floor, helping them make informed choices while building strong relationships within the community. With a commitment to inclusivity and personal development, this innovative firm is dedicated to fostering a supportive environment. If you're passionate about making a difference and eager to learn, this opportunity is perfect for you!

Benefits

Discretionary Christmas Gift Payment

Generous staff discount

Enhanced maternity/paternity/adoption leave pay

Access to free, 24/7 counselling and support

Qualifications

• Desire to learn and complete a Healthcare Training Programme at NVQ2.
• Experience working to targets and providing empathetic customer service.

Responsibilities

• Provide expert advice on health and wellness products.
• Engage with customers and represent the store positively.
• Guide customers to additional healthcare resources.

Skills

Empathy

Customer Engagement

Sales through Service

Target Achievement

Education

NVQ2 in Healthcare

Job description

Job Description

The salary for this role is £12.98 and up to £14.36 across selected locations within London.

No previous experience required, and full training will be provided.

About the opportunity

As a Boots Healthcare Sales Assistant you will play a key role within the team, supporting customers in-store with their health and wellness needs. You’ll be available on the shop floor, ready to assist and engage with customers providing them with personalised advice and recommendations on our products and services.

We will provide you with continuous training to help you develop a deep understanding of our health and wellness range, including an NVQ2 qualification in Healthcare.

Key responsibilities:

• Provide expert advice to help customers choose health and wellness products and services.
• Actively engage with customers and offer support.
• Represent the store as a health and wellbeing ambassador, keeping up to date on products and trends.
• Share your learning with your healthcare and pharmacy colleagues to help support the store’s overall customer experience.
• Guide customers to additional resources like Pharmacy Services, Online Doctor, or Boots.com.
• Build strong relationships with customers and contribute to the community.
• Refer customers to healthcare professionals, such as a Pharmacist, when needed.

What you’ll need to have

• Desire to learn and be comfortable completing a Healthcare Training Programme at NVQ2 or equivalent
• Experience working to targets
• Empathetic, approachable and able to interact sensitively with customers

It would be great if you also have

• Experience working within the healthcare industry
• Experience providing sales through service

Our benefits

• Discretionary Christmas Gift Payment
• Generous staff discount
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you.

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, and we are passionate about embracing the diversity of our colleagues by providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

Your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.