Healthcare Solicitor

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization in healthcare protection seeks a Healthcare Solicitor or Claims Handler in London. The role involves managing claims, addressing member complaints, and ensuring compliance with governance. Ideal candidates will have 2-10 years of experience in clinical negligence healthcare law, with a focus on delivering excellent member service.

Qualifications

• 2-10 years of post-qualification experience in clinical negligence healthcare law.
• Experience can be either claimant or defendant.

Responsibilities

• Manage claims files ensuring quality and fairness.
• Address complaints promptly and fairly.
• Identify and report risks, ensuring compliance with policies.

Skills

Clinical Negligence

Claims Management

Risk Assessment

Stakeholder Management

Communication

Job description

Social network you want to login/join with:

Job Title: Healthcare Solicitor or Claims Handler (Claims Manager)

Location: London, United Kingdom

Salary: Very Competitive + Bonus

CapeClarke is exclusively retained by Medical Protection Society regarding its search for a new Healthcare Solicitor or Claims Handler (Claims Manager) for its modern office in Central London.

About the Firm

Medical Protection Society is the world’s leading member-owned, not-for-profit protection organization for doctors, dentists, and healthcare professionals.

Founded in 1892, they support nearly 300,000 members worldwide, helping them navigate the challenges of modern practice. They operate in the UK, Ireland, South Africa, New Zealand, Australia, Hong Kong, Singapore, Malaysia, the Caribbean, and Bermuda.

Their experts assist members with legal and ethical issues related to their practice, including clinical negligence claims, complaints, inquiries, legal dilemmas, disciplinary procedures, inquests, and fatal accident inquiries.

Their philosophy is to promote safe practice by supporting risk management through workshops, e-learning, risk assessments, publications, conferences, and advocacy for beneficial reforms.

Role & Responsibilities

The main duties of the Claims Manager (Healthcare Solicitor or Claims Handler) include:

Service Delivery:

• Manage claims files ensuring quality and fairness, complying with governance and policies.
• Handle regulated claims activities within Lloyd’s market standards.
• Proactively manage claims to meet SLAs, ensuring efficiency and excellent member service.
• Apply technical and commercial judgment for strategic claims resolution.
• Support project delivery, manage expenses, and minimize claims costs.

Member:

• Address complaints promptly and fairly, improving processes for better member outcomes.
• Maintain clear communication with members, ensuring advice is accurate and empathetic.

People:

• Ensure personal performance and engagement, adhering to policies and standards.
• Learn from quality assessments to improve service.
• Build relationships with stakeholders, sharing knowledge and promoting inclusivity.

Risk:

• Identify and report risks, ensuring compliance with policies and regulations.
• Make informed claims decisions and escalate appropriately.

Responsibilities:

• Support team KPIs and service standards.
• Represent member interests in governance and external communications.
• Support stakeholder management and professional development.
• Perform additional duties as assigned and participate in strategic changes.

Further details are available in the full job description.

The Candidate

The ideal candidate will have 2-10 years of post-qualification experience in clinical negligence healthcare law, with either claimant or defendant experience. The MPS considers diverse backgrounds fitting for this role.

For confidential discussions, contact Craig Heywood at CapeClarke Legal Recruitment via phone at 07990068183 or email. All CVs and inquiries should be directed to CapeClarke.