Healthcare Partner Manager

International SOS; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading medical and security services organization seeks a TOP Provider Network Manager in London. The role focuses on managing host nation providers, ensuring service integration, and engaging with stakeholders to ensure compliance with TRICARE program requirements. Candidates should have a background in service delivery or account management, preferably in a healthcare environment, and possess strong problem-solving and engagement skills.

Benefits

Private pension

Medical insurance

Life assurance

Career development opportunities

Flexible working options

Additional leave options

Diversity inclusion initiatives

Qualifications

• Proven experience in service delivery or account management.
• Healthcare or provider management experience is beneficial.
• Valid driver’s license and car ownership required.

Responsibilities

• Manage host nation providers and ensure seamless network integration.
• Develop engagement strategies to meet KPI objectives.
• Coordinate provider lifecycle processes and resolve issues.

Skills

Problem Solving

Customer Engagement

Process Understanding

Education

Bachelor’s degree or equivalent

Postgraduate degree

Job description

Social network you want to login/join with:

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program, providing high-quality, accessible healthcare services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

The TOP Provider Network Manager is responsible for managing the Provider Network in their region. This includes managing host nation providers, coordinating key processes in the provider lifecycle, serving as the escalation point for provider-related issues, and ensuring provider data is accurate and up-to-date. The role involves educating providers on program requirements and ensuring their compliance with the Medical Record Collection process.

This is a front-line, provider-facing role that requires engagement with providers to understand their operations and implement TRICARE requirements. The manager will work to improve the program and address concerns through provider engagement.

The role requires an in-person, customer-centric approach, strong process understanding, problem-solving skills, and the ability to influence senior provider stakeholders to comply with TOP requirements. The manager will also collaborate with cross-functional teams, including Program Management, Network Quality, Claims, Near Patient Staff, MRC, technical teams, operations, and local Global Assistance Network managers to ensure service delivery and beneficiary satisfaction.

Key responsibilities

• Manage host nation providers, ensuring seamless integration within the TOP Provider Network.
• Develop and execute engagement strategies for the provider portfolio to meet contractual and KPI objectives.
• Coordinate provider lifecycle processes, including identification, assessment, addition, and removal from the network.
• Collaborate with various teams to optimize the Provider Network according to client needs.
• Identify and manage new provider partnerships as needed.
• Maintain provider data accuracy in collaboration with relevant teams.
• Support providers through issue resolution and medical record management, including electronic health records.
• Work flexible hours as required.
• Travel regionally approximately 50% of the time.

About you

• Proven experience in service delivery, senior account management, or program management in a professional services B2B environment.

• Must own a car with a valid driver’s license.

• Healthcare or provider management experience is a plus.

• Bachelor’s degree or equivalent; postgraduate degree is an advantage.

• Additional experience in insurance, medical provision, or nursing is beneficial.

• Benefits include private pension, medical insurance, life assurance, and more.
• Supportive company culture with career development opportunities.
• Global environment with flexible working options.
• Additional leave options and diversity inclusion initiatives.

International SOS promotes a flexible, inclusive, and supportive work environment and was recognized as a Top Employer in the UK for 2024.