Empathetic Healthcare Product Specialist

Convatec; Runcorn; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work 3 days per week in office

Job summary

Convatec is seeking a Product Specialist to guide End Users and Healthcare Professionals on Convatec solutions. You will drive sales through informed, empathetic conversations and proactive follow-ups, aligning with KPI targets.

You will handle inbound/outbound calls and live chat, building a robust sales pipeline while staying current on product knowledge to recommend tailored solutions.

Qualifications

• Proven track record in a Sales role.
• Experience in recognising sales opportunities.

Responsibilities

• Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
• Achieve agreed KPIs, including new customer starts (NCS) and Net Promoter Score (NPS).
• Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques.
• Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
• Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations.
• Drive personal performance by embodying Convatec’s values and meeting sales KPIs.
• Maintain an up-to-date sales pipeline and deliver world-class service to End Users.
• Stay informed about new products and services to ensure accurate information is shared.

Skills

Empathy & active listening

Problem solving

Stakeholder collaboration

Organization & multitasking

Verbal & written communication

Keyboard skills (Word, Excel)

Independent & team player

KPI-driven

Attention to detail

Telephony & CRM experience

Education

Sales experience

Opportunity recognition

Tools

CRM software

Job description

Convatec is seeking a Product Specialist to guide End Users and Healthcare Professionals on Convatec solutions. You will drive sales through informed, empathetic conversations and proactive follow-ups, aligning with KPI targets.

You will handle inbound/outbound calls and live chat, building a robust sales pipeline while staying current on product knowledge to recommend tailored solutions.