Healthcare Coordinator

PDS Health; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider as a Healthcare Coordinator in Brighton, where you'll support dentists and enhance patient experiences. This role involves educating patients on treatment options, managing financial commitments, and ensuring compliance with best practices. With a focus on creating a 'Perfect Patient Experience', you'll work in a dynamic environment with opportunities for growth.

Benefits

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K plan

Paid community volunteer time

Qualifications

• High School Diploma or GED required.
• Prior coursework or training in dentistry or business preferred.

Responsibilities

• Partner with dentists to secure financial commitments from patients.
• Educate patients on treatment options and overcome objections.
• Maintain compliance with company policies and regulatory bodies.

Skills

Knowledge of office practices

Patient advocacy

Detail-oriented

Excellent interpersonal skills

Financial acumen

Education

High School Diploma or GED

Job description

Now is the time to join Brighton Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

$19.00-$26.50/Hourly

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a "Perfect Patient Experience" (PPE) and creating "Patients for Life" (PFL).

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.

• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.

• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs.

• Execute the HC Handoff in partnership with each clinician on every exam patient.

• Be a Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget.

• Professionally overcome common patient objections to starting treatment.

• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.

• Ensure the office exemplifies the Comprehensive Care Model and supports outside referrals.

• Participate actively in daily morning huddles, monthly team meetings, and other required meetings.

• Understand business metrics and how the role impacts results.

• Make decisions aligned with the PDS Brand framework, demonstrating stewardship.

• Support clinical excellence through knowledge of the Mouth Body Connection and comprehensive patient care.

• Maintain a professional appearance and demeanor, addressing others respectfully.

• Ensure compliance with company policies and regulatory bodies.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.

• Travel may be required between offices.

Preferred

• Prior coursework or on-the-job training in dentistry, insurance, or business.

Knowledge/Skills/Abilities

• Knowledge of office practices, technology, and patient insurances.

• Results-oriented, energetic, goal-driven, persistent, and organized.

• Patient advocate with empathy, flexibility, and ethics.

• Detail-oriented with strong operational knowledge and computer proficiency.

• Financial acumen to understand profit drivers and market dynamics.

• Influential listener and observer, capable of creating win/win situations.

• Self-motivated, reliable, capable of working independently and in teams.

• Ability to multi-task effectively without compromising quality.

• Excellent interpersonal and communication skills.

• Ability to handle confidential patient records responsibly.

• Organized and detail-oriented, able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Tuition Reimbursement.

• 401K plan.

• Paid community volunteer time.

Compensation: $19.00-$26.50 per hour.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating a healthier, happier team.