Healthcare Catering Supervisor: Patient Dining Lead

Sodexo; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Sodexo is recruiting an Assistant Catering Manager at Birmingham Children's Hospital to lead patient dining and retail services in a hospital setting. You will support the Catering Manager, supervise frontline teams, and drive service excellence while ensuring HACCP, allergen management, and health & safety compliance.

You will build strong relationships with stakeholders, monitor performance, assist with recruitment and training, and help manage resources to deliver great patient experiences.

Qualifications

• Experience in catering, hospitality or food service operations.
• Previous supervisory or team leadership experience.
• Knowledge of food safety, HACCP and allergen management.
• Understanding of health & safety in catering environments.
• Experience managing day-to-day operational service delivery.
• Experience in healthcare or hospital catering.

Responsibilities

• Support the delivery of high-quality patient dining and retail catering across the hospital.
• Assist in managing catering teams, allocating resources and maintaining service standards.
• Help monitor departmental performance against KPIs, service standards and budgets.
• Ensure compliance with food safety, allergen management, HACCP, infection prevention and health & safety requirements.
• Conduct audits, safety walks and quality checks to maintain operational excellence.
• Support recruitment, induction, training and ongoing development of team members.
• Assist with labour management, payroll, stock control and waste reduction initiatives.
• Build positive relationships with hospital stakeholders and contribute to service improvements.
• Promote a culture of excellent customer service and employee engagement.

Skills

Catering operations

Supervisory experience

Communication

Organisational skills

Food safety/HACCP

Health & safety knowledge

IT & performance monitoring

Operational service delivery

Healthcare catering

Patient dining knowledge

Healthcare compliance

Tools

IT systems

Job description

Sodexo is recruiting an Assistant Catering Manager at Birmingham Children's Hospital to lead patient dining and retail services in a hospital setting. You will support the Catering Manager, supervise frontline teams, and drive service excellence while ensuring HACCP, allergen management, and health & safety compliance.

You will build strong relationships with stakeholders, monitor performance, assist with recruitment and training, and help manage resources to deliver great patient experiences.