Healthcare Call Centre Navigator

Principal Medical Limited; Banbury; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Induction and training

25 days annual leave

NHS Pension Scheme

Job summary

Banbury Cross Health Centre is seeking a Patient Contact Centre Navigator to join our Contact Centre team on a permanent basis. The role involves handling calls, emails and online queries, triaging requests and signposting to appropriate services, with a focus on delivering high-quality patient care.

The successful candidate will be IT literate, have good English/communication skills, and be able to work flexibly across the 8am–7pm rota.

Qualifications

• Experience in a call centre or customer service environment is advantageous.
• IT literate with experience using Microsoft Word & Excel.

Responsibilities

• Provide healthcare information and support to patients as first point of contact by phone, online and email.
• Triages contacts to ensure patients are dealt with by the right person.
• Signpost to local services when appropriate.
• Deliver excellent customer service and contribute to meeting service targets.
• Maintain confidentiality and follow Data Protection principles.

Skills

Customer service

Communication

IT literacy

Data entry

Education

GCSEs in Maths & English

NVQ (Desirable)

Tools

Emis Web

Job description

Banbury Cross Health Centre is seeking a Patient Contact Centre Navigator to join our Contact Centre team on a permanent basis. The role involves handling calls, emails and online queries, triaging requests and signposting to appropriate services, with a focus on delivering high-quality patient care.

The successful candidate will be IT literate, have good English/communication skills, and be able to work flexibly across the 8am–7pm rota.