Healthcare Assistant - Urgent Treatment Centre
Stellar Healthcare LTD
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Benefits offered by this job
Job summary
Stellar Healthcare LTD is recruiting an IUTC Health Care Assistant to support day-to-day clinical duties at Princess Alexandra Hospital in Harlow. You will join a busy team providing high levels of patient care and customer service, working with the shift lead and clinical colleagues.
The role involves performing ECGs, urinalysis, dressings, audits, and contributing to achieving local and national targets. Prior experience as an HCA and a calm, professional approach are valued.
Qualifications
- Experience working with the public in sensitive settings.
- Ability to communicate clearly and politely with patients.
- Confidential and discreet handling of information.
- Confidence working within a clinical team.
- Previous healthcare assistant experience is preferred.
Responsibilities
- Administer oxygen as directed.
- Perform blood glucose checks and basic clinical observations (BP, temp, HR, SpO2).
- Carry out ECGs and urinalysis.
- Assist with dressings and basic life support.
- Support the clinical and admin teams to deliver high standards of care.
- Cover reception duties when required and help with audits.
Skills
Education
Job description
We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of patient care and have the following attributes.
- Excellent communication skills, with a clear and polite manner
- Ability to work in a polite, confidential and discreet manner, respecting patients always
- Experience of working with the public, being sensitive and empathic in distressing situations
- Confidence to work as part of a team and ability to think on your feet
- Previous medical or healthcare assistant experience
As an IUTC HCA you will be considered a key person in day-to-day clinical tasks within the IUTC team at Princess Alexandra Hospital in Harlow. Without you, the IUTC would not function efficiently.
You will be expected to work with the shift lead and wider clinical team. You will perform ECGs, urinalysis, dressings, department audits and a range of other tasks.
You will be a helpful point of contract within the department, providing information to all patients in a courteous manner.
You will ensure that timely and accurate information about patients is entered and recorded as appropriate onto clinical systems.
Prioritising workload, you will ensure good customer service is given in often challenging and distressing situations - ensuring that the part you play enables the department to be run smoothly and harmoniously.
- Administration of oxygen (as directed by a clinician)
- Blood glucose check
- Clinical Observations (BP, temperature, heart rate & oxygen saturation)
- D-dimer measurement
- ECG
- Hand washing audits
- Urinalysis
- Basic life support
- Assist the clinical & administrative teams to deliver & maintain high standards of care & meet the needs of the service users at the IUTC.
- Provide service information and support to patients.
- Work within IUTC procedural guidelines, policies and pathways.
- Ensure the wellbeing of children and vulnerable adults is safeguarded in accordance with policies and procedures.
- Have a good standard of computer skills.
- Actively participate in clinical meetings as needed.
- Maintain & order clinical supplies & stock control.
- Keep updated & be responsible for own mandatory training.
- Complete HCA competency framework.
- Be familiar with policies & protocols.
- Responsible for a safe, well maintained environment.
- Cover reception duties when required.
- Help with audits & ensuring that CQC standards are met & maintained.
- Assist in ensuring that Health & Safety policies and procedures are followed within the IUTC.
- Assist the UTC to achieve both local and national agreed targets.
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities commensurate with the grade.
Stellar Healthcare is the joint Lead Provider responsible for running the IUTC. As part of the collaboration with Stort Valley Healthcare and are both responsible for employing and providing staff.
The Integrated Urgent Treatment Centre (IUTC) is a GP led service supported by Advanced Clinical Practitioners (ACPs) for minor illness. It is based at Princess Alexandra Hospital (PAH) in Harlow and is delivered in collaboration with local system partners, including Stellar Health Care, Stort Valley Healthcare, EPUT, HCT, HUC PAH and the ICB.
The designated service operates 365 days a year, 08:00 00:00 seven days a week including bank holidays.
There is one HCA working on any given shift.
£17.00 per hour weekends
07:30 - 15:00 or 15:00 - 22:00 Saturday, 07.30 15:00 or 15:00 22:00 Sunday
Potential to join staff bank for ad hoc shifts (weekdays and weekends), as and when available
We are looking for an experienced healthcare assistant to join our busy team at the Integrated Urgent Treatment Centre (IUTC) in Harlow.
We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes.
- Excellent communication skills, with a clear and polite manner
- Ability to work in a polite, confidential and discreet manner, respecting patients always
- Experience of working with the public, being sensitive and empathic in distressing situations
- Confidence to work as part of a team and ability to think on your feet
- Previous medical or healthcare assistant experience
- Assisting the Urgent Treatment Centre to achieve both local & national agreed targets
As an IUTC HCA you will be considered a key person in day-to-day clinical tasks within the IUTC team at Princess Alexandra Hospital in Harlow.
You will be expected to work with the shift lead and wider clinical team. You will perform ECGs, urinalysis, dressings, department audits and a range of other tasks.
You will be a helpful point of contract within the department, providing appropriate response and onward directions to all patients in a courteous manner.
You will ensure that timely and accurate information about patients is entered and recorded as appropriate onto clinical systems.
Prioritising workload, you will ensure good customer service is given in often challenging and distressing situations - ensuring that the part you play enables the department to be run smoothly and harmoniously.
- Assist the clinical and administrative teams to deliver and maintain high standards of care and meet the needs of the service users at the IUTC.
- Providing service information and supporting anxious and distressed patients.
- Working within all applicable practice procedural guidelines, policies and pathways relevant to the service.
- Promote and use evidence-based practice to support the clinicians to provide clinically effective care.
- Ensure that the wellbeing of children/ families and vulnerable adults is safeguarded in accordance with national and local policies and procedures.
- Have a good standard of computer skills to enable correct data input and management.
- Provide health promotion advice on an individual basis and encourage patient self-management of health and well-being.
- Work cooperatively as part of a team to achieve the goals and objectives of the health care services and targets of the commissioners and providers.
- Provide and maintain health promotion material.
- Actively participating in clinical meetings when required.
- Develop own practice & knowledge to meet changes and objectives in service.
- Maintain and order clinical supplies and stock control.
- Keep updated and be responsible for maintaining mandatory training.
- Complete HCA competency framework.
- Working within the team, to participate in the development, implementation, monitoring, updating and evaluation of the service.
- Be familiar with policies, protocols and guidance.
- Responsible for ensuring the safe environment.
- Cover reception duties when required and assist with all administration requirements.
- Help with performing departmental audits and ensuring that CQC standards are met and maintained.
- To always maintain a high level of customer care.
- Ensuring that information is appropriately passed between systems as appropriate to facilitate the patients progress through the service.
- Assisting in ensuring that Health and Safety policies and procedures are followed within the IUTC setting.
- Assisting the Urgent Treatment Centre to achieve both local and national agreed targets.
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities commensurate with the grade.
The Integrated Urgent Treatment Centre (IUTC) is a GP led service supported by Advanced Clinical Practitioners (ACPs) for minor illness. It is based at Princess Alexandra Hospital (PAH) in Harlow and is delivered in collaboration with local system partners, including Stellar Health Care, Stort Valley Healthcare, EPUT, HCT, HUC PAH and the ICB.
The designated service operates 365 days a year, 08:00 00:00 seven days a week including bank holidays.
There is one HCA working on any given shift.
Stellar Healthcare is the joint Lead Provider responsible for running the IUTC. As part of the collaboration with Stort Valley Healthcare and are both responsible for employing and providing staff.
- Free staff parking
The IUTC HCA job description and the above areas of responsibility are an indication of the role and could be subject to change as the IUTC evolves with time.
The post holder may also have access to confidential information relating to patients and their careers, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the IUTC may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include:
- Using personal security systems within the workplace according to guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks, ensure there are adequate measures in place to protect staff and patients.
- Ensuring that health and safety, security legislation, policies, procedures and guidelines are adhered to.
- Making effective use of training to update knowledge and skills e.g. TeamNet.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by Stort Valley Healthcare as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
The post-holder will strive to maintain quality, and will:
- Provide a high standard of professional conduct and always care, recognising and working within own competence.
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources in a manner that maintains and promotes quality.
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members in the IUTC environment.
- Communicate effectively with patients and carers, utilising and demonstrating sensitive communication styles to ensure patients and their carers are fully informed.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
The post-holder will:
- Apply IUTC policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
- Has a kind, caring and professional approach.
- Is flexible and reliable and works well within a team.
- Holds a full, valid, UK driving license and have access to a car for business use.
- Educated to GCSE or equivalent.
- Basic IT Skills.
- Evidence of willingness to undertake relevant study.
- NVQ or equivalent qualification in Health and Social Care.
- Excellent verbal communication skills with the ability to communicate effectively at all levels with patients and carers, specialist services, GPs and colleagues.
- Able to work independently and prioritise own workload.
- Experience of working as an HCA in a Secondary or Primary Care environment.
- Previous experience with children.
- Good verbal and written communication skills.
- Ability to use initiative.
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to and deal with unpredictable situations as they arise.
- Awareness of data protection and confidentiality issues.
- Language skills e.g. Italian, Urdu, Polish, BSL, etc.
- ED or UTC experience.
- Experience using SystmOne.
- Experience of working with people with diverse health and social care needs.
- Basic Life Support training.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Stellar Healthcare LTD
Integrated Urgent Treatment Centre
Princess Alexandra Hospital
Hamstel Road
Harlow
Essex
CM20 1QX
United Kingdom
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