Healthcare Assistant - Trauma and Orthopaedics

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Shrewsbury and Telford NHS Trust is hiring a Healthcare Assistant to support the Trauma and Orthopaedics team. The role involves assisting with daily patient care, basic health checks, and ward duties within a busy hospital setting.

Applicants should have GCSEs in Maths and English (grades 9–4) or equivalent; previous hospital experience is desirable. Part-time hours are available and training will be provided.

Qualifications

• GCSE Maths and English at grades 9-4 (or equivalent).
• Demonstrated understanding of Healthcare Assistant role requirements.
• Previous hospital experience is desirable.

Responsibilities

• Support registered nurses in providing safe, caring patient care.
• Assist patients with daily needs: washing, eating, drinking and mobility.
• Check and record basic health information and report concerns to a nurse.
• Keep the ward clean, tidy and well-organised; assist with basic admin tasks.
• Work flexibly across wards and follow training, policies and safety rules.
• Communicate with patients with kindness and respect.

Skills

Patient care

Communication

Teamwork

Education

GCSE Maths and English (grades 9-4)

Job description

Job OverviewAre you a passionate, forward thinking, motivated individual? Are you looking for an exciting new challenge? Then our Trauma and Orthopaedic team needs you!

Job OverviewAre you a passionate, forward thinking, motivated individual? Are you looking for an exciting new challenge? Then our Trauma and Orthopaedic team needs you! Trauma and Orthopaedics are looking to recruit individuals looking to learn new skills and support the busy department we work in. You must possess GCSE's in Maths and English at grades 9 - 4 (or equivalent) and demonstrate an understanding of what is required within the role of a Healthcare Assistant. Previous hospital experience is desirable. Struggling to work full time? Come and talk to us about part time hours. The world is your oyster for the right individual.

Main duties of the job

• This role supports registered nurses in providing safe and caring support to patients.
• It involves helping patients with everyday needs such as washing, eating, drinking and moving safely.
• You will check and record basic health information and report any concerns to a nurse.
• The job includes keeping the ward clean, tidy and well-organised, and helping with basic admin tasks.
• You will work flexibly across different wards and follow all training, policies and safety rules.
• Good communication, kindness and respect for patients and their individual needs are essential.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP - Webpage

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack