Healthcare Assistant

InHealth Group; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Plymouth is seeking a Healthcare Assistant to support the Mobile MRI team. The role involves patient-facing responsibilities and administrative tasks to ensure high standards of care. Ideal candidates should have a caring approach, strong communication skills, and proficiency in administration. This is a full-time contract ending March 2026.

Qualifications

• Experience in a healthcare role delivering patient care or willingness to learn.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome and assist patients throughout their MRI procedure.
• Complete patients' data protection and consent forms.
• Monitor patients' conditions and report changes.

Skills

Empathetic and caring approach

High-quality customer service

Health and safety understanding

Communication skills

Administration skills

Tools

Microsoft packages

Job description

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. We are currently looking for a Healthcare Assistant to join our South West Mobile MRI Team, working between two mobile units based in Plymouth. The main unit will be based close to the Peninsula Academy and the other you would support is local to Derriford. All shifts are day shifts. This is a Contract to start as soon as possible, ending in March 2026.

Overview

Role: Healthcare Assistant (Healthcare/Clinical Assistant) supporting the Mobile MRI team. Primarily patient facing, with administrative responsibilities to support clinical and clerical teams.

Job details

Hours: Monday – Sunday, 36 hours per week, 3 x 12 hour shifts, on a rota pattern

Location: Plymouth

Contract: Until 31st March 2026

What you will do

As part of the clinical team, you will help ensure patients receive the best standard of care from arrival through to departure, keeping patients informed and engaged throughout the diagnostic pathway. You will welcome patients into the clinical area and prepare them for their MRI scan. You will also assist with administrative tasks to support the clinical and clerical teams, while remaining primarily patient facing.

What you are responsible for

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure and addressing questions or concerns professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after the procedure and reporting any changes to relevant staff immediately
• Delivering an excellent level of patient care to support a positive patient experience in the MRI department
• Accurately entering relevant patient data into the patient management system
• Managing unit administration, including:
• Handling telephone, direct and face-to-face enquiries
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately

What we are looking for

• An empathetic and caring approach
• A passion for delivering high-quality customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi-skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with the ability to present information clearly
• Strong administration skills and the ability to learn new systems quickly
• The motivation to attend courses to enhance knowledge and skills for the role

• Experience in a similar healthcare role delivering hands-on patient care, or willingness to learn in a busy healthcare environment
• Proficient administration skills, including experience with Microsoft packages
• Experience working in a fast-paced environment

Other information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a Disclosure check will be made by the DBS (formerly CRB).