Healthcare Assistant

Cardinal Medical Practice; Ipswich; On-site; GBP 17,000 - 21,000; Part time

Job summary

Cardinal Medical Practice in Ipswich is seeking a dedicated Healthcare Assistant to join our team. The role covers a range of patient care tasks, with training provided for any new duties and a strong emphasis on education and development within a supportive practice.

We value collaboration and patient-centred care, offering flexible progression and a friendly working environment close to Ipswich town centre.

Qualifications

• Care Certificate or willingness to work toward it.
• Level 2 or 3 Health & Social Care qualification.
• GCSE English and Maths or equivalent.
• Qualified in Phlebotomy.
• Experience of Long Term Condition reviews.

Responsibilities

• Assist in patient care and practice duties under supervision.
• Collaborate with GP team to meet patient needs.
• Monitor stock levels and order supplies as necessary.
• Prepare and maintain clinical room and equipment.
• Participate in training and performance reviews.

Skills

Healthcare teamwork

Clinical care assistance

Documentation

Education

Care Certificate

Level 2/3 Health & Social Care

GCSE English & Maths

Phlebotomy qualification

Experience with Long Term Condition reviews

Job description

To provide healthcare services to the practice population, including long term condition reviews, ECGs, dressings, vaccinations, advice and treatment within the professional competence of the post holder. Extra training will be provided for new duties undertaken as required. The post holder should have or be working towards the Care Certificate Standards.

The position will be part time up to a full time post.

Interviews will take place on the afternoon of Wednesday 9th December 2026.

Main duties of the job

To assist in patient care and practice relatedduties as directed by and under the supervision of a registered healthcareprofessional. The HCA will work collaboratively with the general practice teamto meet the needs of the patients, including the housebound, following practicepolicy and procedures.

About us

Cardinal Medical Practice has a fantastic and highly rewarding opportunity for a dedicated and motivated Healthcare Assistant to join our progressive and innovative training practice, which encourages the development of all staff and where you will have support and investment in your career progression.

Patient care is paramount to the Partners alongside the well-being of the team within the practice. Cardinal Medical Practice offers a chance to the right candidate to be part of an amazing team who aren't afraid to think outside of the box and can offer incredible prospects and a happy, friendly place to work.

Our strong emphasis on education and development makes us well suited for newly qualified clinicians as well as those who are far more experienced. We are flexible and keenly support and promote staff work-life balance and development.

Located on the outskirts of Ipswich town centre, Cardinal Medical Practice was formed as a result of a merger between Chesterfield Drive, Deben Road and Norwich Road Surgeries offering services to approx 28,500 patients.

The practice has a clinical team of 4 GP Partners, 12 Salaried GP's, 3 GP Registrars, Advanced Nurse Practitioners, Paramedics, Physicians Associates, Practice Nurses, Nurse Associates, Healthcare Assistants, Care Co-ordinators and additional healthcare professionals. The team is supported by Management and a large administrative team.

Job responsibilities

ClinicalSkills

Undertakeannual review checks as part of the management of long-term conditions:

Diabetes

CKD

PAD

Mental health

Process urine samplesand take action in line with practice protocol

Undertake ECGs including24 hour ECGs

Undertake bloodpressure checks, including 24 hour BP checks and act on results in accordancewith practice hypertension protocol

Take bloods and prepare/submitblood forms

Apply dressings andundertake basic would care

Remove sutures andstaples

Undertake NHSHealth-checks and act on results, i.e. QRisk score in line with practiceprotocol

Measure and record followingphysiological measurements in routine presentations:

bloodpressure

pulse

temperature

heightand weight - body mass index

Undertake earsyringing as part of the referral pathway to ENT

Flu

B12

Pneumococcal

Shingles

RSV

Other duties

Monitor stock levelsand order supplies as necessary

Prepare and maintain clinicalroom and equipment before, during and after patient care interventions

The post-holder will participate in any training programme implementedby the practice as part of this employment, such training to include:

Maintain continued education and learning by attending all mandatorytraining and other events as deemed necessary by the practice.

Participate in the annual performance review (appraisal), includingtaking responsibility for maintaining record of own personal and/orprofessional development.

Work as an effective and responsible team member, supporting others andexploring the mechanisms to develop new ways of working.

Work effectively with others to clearly define values, direction andpolicies impacting upon care delivery.

Co-operate and participate as required in anyresearch projects and clinical audits within the practice.

Infectionprevention:

Follow consistently high standards of infection preventionpractice, especially with reference to hand decontamination.

Be aware of and follow all practice infection preventionguidelines and procedures relevant to the work.

Confidentiality:

Maintainpatient confidentiality by taking account of the following:

In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and actappropriately.

In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential.

Information relating to patients,carers, colleagues, other healthcare workers or the business of the practicemay only be divulged to authorised persons in accordance with the practicepolicies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in theractice Health & Safety Policy, to include:

Using personal security systemswithin the workplace according to practice guidelines.

Identifying the risks involved inwork activities and undertaking such activities in a way that manages thoserisks.

Making effective use of training toupdate knowledge and skills.

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free fromhazards.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

Acting in a way that recognises the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefsof patients, carers and colleagues.

Behaving in a manner which is welcoming to and ofthe individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, andwill:

Alert other team members to issues of quality andrisk.

Assess own performance and take accountability forown actions, either directly or under supervision.

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.

Work effectively with individuals in other agenciesto meet patients needs.

Effectively manage own time, workload andresources.

Cardinal Medical Practice is an equal opportunities employer and thepost-holder is expected to comply with all relevant policies and procedures inthis area together with all other policies and procedures as initiated by thepractice.

WorkVisa/ Permits/Leave To Remain:

If you are anon-resident of the United Kingdom or European Economic Union, you are requiredto have a valid work visa and leave to remain in the UK, which is renewed asrequired. The practice is unable to employ or continue to employ you if yourequire but do not have a valid work visa and/or leave to remain in the UK.

Code of Conduct:

All staff are requiredto work in accordance with CMPs code of conduct.

Complaints:

From time to time, complaints may occur, no matter how professional theapproach of our staff. All complaintsare investigated promptly, and the full co-operation of staff is required. Thecurrent guidelines amplify the above points with policies and proceduresexplained.

Clinical Governanceand Risk management:

The practice believeseveryone has a role to play in improving and contributing to the quality ofcare provided to our patients. The post-holder is expected to take a proactiverole in supporting the practices clinical governance agenda by:

Taking part inactivities for improving quality such as clinical audit.

Identifying andmanaging risks through incident and near miss reporting and undertaking riskassessments.

Following policies,guidelines and procedures.

Ensuring entries inpatient records are comprehensive, accurate and timely

Information QualityAssurance:

The post-holder isexpected that to take due diligence and care in regard to any informationcollected, recorded, processed or handled during the course of the work andthat such information is collected, recorded, processed and handled incompliance with practice requirements and instructions.

Freedom of Information:

The post-holder shouldbe aware of the responsibility placed on employees under the Freedom of InformationAct 2000 and is responsible for helping to ensure that the practice complieswith the Act when handling or dealing with any information relating to practiceactivity.

The practiceoperates a Smoke Free policy and all employees must comply with this.

Uniform

The post-holderwill be expected to comply with infection prevention arrangements and will beprovided with the appropriate uniform to enable this

This Job Description will be subject to review in the light of changingcircumstances and is not intended to be rigid or inflexible but should beregarded as providing guidelines within which the individual works. Other duties, of a similar nature andappropriate to the job grade, may be assigned from time to time.

Qualifications

• Care Certificate
• Level 2 or 3 Health & Social Care
• GCSE English and Maths or equivalent
• Qualified in Phlebotomy
• Experience of Long Term Condition reviews

Experience

• Experience of working as a Healthcare Assistant
• Experience of working within a nursing team
• Experience of working in primary care
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.