Healthcare Assistant

HCRG Care Group; Farnham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Group pension

Discounts via My Reward Hub

Wages on demand

Job summary

HCRG Care Group in Farnham is seeking a dedicated Healthcare Assistant to support day-to-day operations of outpatient clinics. You’ll work with nurses and clinicians, assist with admin and non-nursing duties, and help ensure smooth clinic operations under the OPD Manager’s guidance.

Flexible hours 08:00–18:00, Monday to Friday. The role emphasizes patient care, teamwork, confidentiality, and learning through The Learning Enterprise and ongoing development.

Qualifications

• Good literacy and numeracy at general level.
• Basic keyboard skills.
• Experience working with the general public is desirable.

Responsibilities

• Communicate within the nursing and multidisciplinary team.
• Use of electronic patient record system.
• Provide a friendly, efficient and effective service to patients.
• Support patients throughout their journey with respect and dignity.
• Report changes in patients' condition to the nurse in charge.
• Share learning and train less experienced staff.
• Support daily allocation and planning of work with the team.
• Maintain a clean OPD environment and infection control standards.
• Escalate unresolved risks to the OPD Matron/Sister/Charge Nurse.
• Use equipment safely and manage stock to avoid wastage.

Skills

Team communication

Prioritise workloads

Confidentiality

Multi-tasking

NHS experience

Education

GCSE or equivalent

Job description

The following content displays a map of the jobs location - Farnham

As a Healthcare Assistant , you’ll be part of our valued team based at Farnham Hospital and Centre for Health. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £25,760 with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Job Introduction

We are looking for a dedicated and organised individual to support the day-to-day running of multiple outpatient clinics at our Farnham site. This role requires strong multitasking skills and a commitment to delivering high-quality patient care alongside our friendly team of nurses and clinicians. Responsibilities include assisting with administrative and non-nursing duties under the OPD Manager’s guidance, ensuring smooth clinic operations, and working closely with the Outpatients Reception Team. Flexible working hours between 08:00 – 18:00, Monday to Friday, are required.

Main Responsibilities

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -

• To effectively communicate within the nursing and multidisciplinary team
• Use of electronic patient record system
• Participate as a team member to ensure that patients receive a friendly, efficient and effective service.
• Ensure patients are supported throughout their journey and are treated with respect and dignity
• To report any changes in the patients’ condition and situation as appropriate and update the nurse in charge of actions or advice given
• Share learning/knowledge and instruct less experienced or new staff and apply all training to working practice
• Value own and colleague’s contributions to the team
• To support the qualified nurse in the daily allocation and planning of work and to comply with the allocation
• Facilitate a clean OPD environment meeting current standards in infection control
• Responsible for the escalation of any unresolved risks to the OPD Matron/ Sister/ Charge Nurse
• Use equipment appropriately according to training, instruction, or relevant competencies
• Use stock control and rotation to avoid wastage and exercise a personal duty of care in relation to equipment and resources

The Ideal Candidate

The ideal candidate will have:

Qualifications

• A good general level of literacy and numeracy.
• Basic keyboard skills

Knowledge & Skills

• Ability to form sound relationships within the wider team
• Be able to prioritise workloads
• Ability to respect confidentiality

Experience

• Experience of working with the general public

Personal Attributes

• Friendly and empathetic
• Smart appearance
• Professional approach
• Flexibility and a willingness to work as part of a team
• Educated to GCSE or equivalent level
• Customer Service Experience
• Ability to multi-task
• Previous NHS experience
• Previous Team roles

For any queries about the recruitment process of this role, please contact the hiring team via email at [e-mail] or on 07884 659460.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.