Healthcare Assistant

RGIT Australia; Chelmsford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Phoenix Hospital Chelmsford is seeking a compassionate Healthcare Assistant to join our Outpatient and Ward Team. The role supports Registered Nurses, delivers patient-centred care, and helps with activities of daily living, basic observations, and promoting dignity throughout care.

You will work 37.5 hours per week, report to the Ward Manager, and collaborate across departments to ensure a high-quality patient experience in a private hospital setting.

Qualifications

• GCSEs or equivalent
• Care Certificate
• NVQ Level 2 or 3 in Health or Social Care, or equivalent experience
• Experience in hospital environment preferred
• Competence in phlebotomy and undertaking ECGs
• Strong communication skills, both written and verbal
• Basic computer skills and confidence maintaining electronic records
• Caring, patient-focused and professional approach
• Ability to work independently and in a wider clinical team
• Flexibility to meet department needs

Responsibilities

• Support Registered Nurses in delivering plans of care
• Provide compassionate, individualised care while maintaining dignity
• Assist patients with activities of daily living
• Take and record basic observations (BP, temperature, height, weight)
• Escalate concerns per hospital policy
• Provide emotional support to patients and relatives
• Perform phlebotomy and ECGs where competent
• Maintain accurate patient records and IT systems
• Support infection prevention and control standards
• Assist with stock and equipment maintenance
• Act as chaperone when required
• Respond to patient feedback, complaints and incidents
• Collaborate with colleagues across departments for patient experience

Skills

GCSE

Care Certificate

NVQ Level 2/3 Health or Social Care

Phlebotomy

ECG

Strong communication

Basic computer skills

Education

GCSE or equivalent

Care Certificate

NVQ Level 2/3 in Health or Social Care

Job description

Full-time Permanent Minimum of 1 year

Posted 14 Aug 2026

Description

Outpatient and Ward Healthcare Assistant

Phoenix Hospital Chelmsford |37.5 hours per week

We are looking for a caring, compassionate and motivated Healthcare Assistant to join our Outpatient and Ward Team at Phoenix Hospital Chelmsford, part of Phoenix Hospital Group.

This is a fantastic opportunity for an experienced Healthcare Assistant who takes pride in delivering high-quality, patient-centred care and enjoys working as part of a supportive clinical team. Reporting to the Ward Manager and working alongside our Registered Nurses, you will play an important role in supporting patients before, during and following surgical, investigative and medical procedures. You'll help ensure that every patient receives the highest standards of care, dignity and reassurance throughout their experience with us.

About the role

As a Healthcare Assistant, you will support the clinical team with a wide range of patient care and departmental responsibilities, including:

• Supporting Registered Nurses in delivering agreed plans of care.
• Providing compassionate, individualised care while maintaining patients' dignity, privacy and comfort.
• Supporting patients with activities of daily living where required.
• Taking and recording basic observations, including blood pressure, temperature, height and weight, and escalating concerns appropriately.
• Using the early warning score system in line with hospital policy.
• Providing reassurance and emotional support to patients and their relatives.
• Undertaking phlebotomy and ECGs where competent.
• Maintaining accurate and up-to-date patient records and relevant IT systems.
• Supporting infection prevention and control standards, including cleaning equipment and maintaining a clean and safe clinical environment.
• Maintaining supplies and equipment and supporting appropriate stock levels.
• Acting as a chaperone when required.
• Responding appropriately to patient feedback, complaints and incidents and escalating where necessary.
• Working collaboratively with colleagues across different departments to provide an excellent patient experience.

Someone who is genuinely passionate about patient care and can demonstrate:

• A minimum of GCSE education or equivalent.
• A Care Certificate.
• NVQ Level 2 or 3 in Health or Social Care, or equivalent experience, is preferred.
• Previous healthcare experience within a hospital environment.
• Competence in phlebotomy and undertaking ECGs.
• Strong communication skills, both written and verbal.
• Basic computer skills and confidence maintaining electronic records.
• A caring, patient-focused and professional approach.
• The ability to work confidently both independently and as part of a wider clinical team.
• Flexibility and adaptability to meet the changing needs of the department.
• A commitment to maintaining high standards of patient safety, confidentiality and infection prevention.

Previous experience within the private healthcare sector and enthusiasm for working across different departments would be advantageous.

At Phoenix Hospital Chelmsford, patients are at the heart of everything we do. We are looking for someone who shares our commitment to providing a positive, empathetic and high-quality patient experience.

You’ll be joining a professional and supportive clinical environment where teamwork, caring, quality and continuous improvement are valued, with opportunities to develop your skills and contribute to the delivery of excellent patient care.

If you’re an enthusiastic Healthcare Assistant looking for your next opportunity within a professional and patient-focused hospital environment, we’d love to hear from you.

Our Recruitment Process:

At Phoenix Hospital Group we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.

Phoenix Hospital Group have not engaged with recruitment agencies for this position. Only applications submitted directly will be considered.