Health Unit Coordinator - Float Pool

Cleveland Clinic; Stratford-on-Avon; On-site; GBP 30,000 - 45,000; Part time

Job summary

Cleveland Clinic Avon Hospital is seeking a Health Unit Coordinator for the Float Pool to support multiple units and locations. You will provide administrative and clerical support to ensure smooth operations while delivering exceptional patient service.

The role involves working across departments, learning from experienced caregivers, and contributing to an outstanding Cleveland Clinic experience. The position offers versatility through a float pool environment, with day/night rotations and

Qualifications

• High School Diploma or GED is required.
• One year of experience in a customer service-related role is expected.
• Experience with typing, computer training or equivalent coursework is preferred.

Responsibilities

• Greet, welcome and orient newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing to resources.
• Assemble and maintain patient medical records and related documents.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Float Pool

Location

Avon

Facility

Avon Hospital

Department

NRS-Float-Avon Hospital

Job Code

B12017

Shift

Day/Night Rotation

Schedule

7:00am-7:30pm/7:00pm-7:30am

Job Summary

Job Details

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

The Float Pool allows you to work with diverse populations across numerous units, departments and/or locations while learning from many of our best caregivers. As Health Unit Coordinator (HUC) on this team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience, no matter where you serve. Using your administrative and clerical skills, you will ensure the efficient operational flow, allowing your fellow caregivers to continue providing optimal medical support.

This is a regular PRN position, with caregivers working a day/night rotation between 7:00 a.m. – 7:30 p.m. and 7:00 p.m. – 7:30 a.m.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and directing them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Handle various computer tasks, such as updating schedules and managing patient information.

• Coordinate and send out pages to physicians, especially during emergencies like traumas and strokes

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

• Float to multiple departments/units in the hospital.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Microsoft Office experience

• Two years of patient care experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.