Health & Safety Servicing Technician

Arco Limited; Bracknell; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary + bonus

32 days holiday including bank

Additional 5 days annual leave option

2 volunteering days per year

Pension up to 8% + Life Assurance

Perkbox discounts and Arco product优惠

Employee Assistance Programme

Health Cash Plan

Learning Management System access

Long-term service awards

Job summary

Arco in Bracknell is seeking an Equipment Servicing Technician to inspect, maintain and service key safety equipment for customers, with occasional travel to client sites. Based at our Bracknell workshop, you’ll join a team dedicated to helping customers stay compliant and safe, and you’ll work Monday to Friday 08:30–17:00.

You’ll build specialist skills, advise on equipment choices and manage service records, while developing relationships across your territory and with internal teams.

Qualifications

• Excellent customer service and communication skills.
• Hands-on, practical approach with a drive to develop technical expertise.
• Interest in health and safety and helping customers stay compliant.
• Attention to detail and ability to follow processes.
• Basic IT skills and confidence using digital systems.
• Willingness to learn new technical skills and gain industry qualifications.
• Experience with safety equipment or PPE is advantageous.
• Face Fit Testing knowledge is beneficial.
• Full UK Driving Licence preferred but not essential.

Responsibilities

• Servicing, inspecting, repairing and calibrating a wide range of safety equipment.
• Carrying out planned maintenance, six-month inspections and onsite calibrations at customer locations.
• Delivering Face Fit Testing at customer sites and Arco Safety & Training Centres.
• Supporting customers with equipment hire, delivery and collection services.
• Providing technical advice to help customers select the most appropriate safety equipment and services.
• Preparing quotations, managing job cards, maintaining accurate certification and asset records, and supporting invoicing activities.
• Building strong customer relationships and identifying opportunities to grow equipment service sales.
• Working closely with Customer Experience teams, Sales colleagues and external suppliers to deliver an exceptional customer experience.
• Maintaining your technical knowledge through ongoing training and professional qualifications.

Skills

Customer service

Communication

Hands-on

Attention to detail

Process adherence

IT skills

Willingness to learn

Face Fit Testing knowledge

Driving licence

Job description

About The Role

At Arco, keeping people safe is at the heart of everything we do. As an Equipment Servicing Technician, you'll play a key role in helping our customers remain compliant and protected by delivering expert inspection, maintenance and servicing of critical safety equipment.

Based at our workshop in Bracknell with occasional travel to customer sites, you'll support organisations with specialist safety solutions including Working at Height, Confined Space and Respiratory Protection equipment. No two days are the same, and you'll have the opportunity to develop specialist technical skills while building strong relationships with customers across your territory.

As an Equipment Services Technician, you'll provide a professional service that helps customers maintain safe, compliant workplaces. This role is working Monday to Friday 08.30 till 17.00.

Key responsibilities include:

• Servicing, inspecting, repairing and calibrating a wide range of safety equipment
• Carrying out planned maintenance, six-month inspections and onsite calibrations at customer locations.
• Delivering Face Fit Testing at customer sites and Arco Safety & Training Centres.
• Supporting customers with equipment hire, delivery and collection services.
• Providing technical advice to help customers select the most appropriate safety equipment and services.
• Preparing quotations, managing job cards, maintaining accurate certification and asset records, and supporting invoicing activities.
• Building strong customer relationships and identifying opportunities to grow equipment service sales.
• Working closely with Customer Experience teams, Sales colleagues and external suppliers to deliver an exceptional customer experience.
• Maintaining your technical knowledge through ongoing training and professional qualifications.

On top of working for the UK's leading integrated health and safety experts, you'll also receive:

• A competitive starting salary plus bonus
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we're proud to have employees who have worked for us for 40 years

The ideal Equipment Services Technician will have:

• Excellent customer service and communication skills
• A practical and hands-on approach, and be motivated to develop your technical expertise.
• An interest in health and safety and helping customers stay compliant.
• An excellent eye for/attention to detail.
• Ability to learn and follow processes thoroughly.
• Basic IT skills and confidence using digital systems.
• A willingness to learn new technical skills and achieve industry-recognised qualifications.
• Experience working with safety equipment, PPE or engineering equipment would be advantageous
• Knowledge or experience of Face Fit Testing would be beneficial.
• A full UK Driving Licence - preferred not essential.

About Us

With a proud 140-year legacy, you'll be part of something special when you join the UK's leading safety experts. As the only integrated safety products and services business, Arco's size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It's an exciting time for us, and whatever your role, you'll play a part in Arco's journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone's unique skills, experience and ideas so you'll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we're committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.