Health Plan Retention & Telesales Specialist

Simplyhealth; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

Simplyhealth in Basingstoke, Hampshire, United Kingdom is seeking a Telesales & Retention Executive to explain the value of health plans and help customers make informed choices. You will handle inbound and outbound calls, striving to exceed sales and retention targets while delivering outstanding customer service.

In a fast-paced FCA-regulated environment, you will maintain up-to-date product knowledge, overcome objections, and complete administrative tasks accurately while supporting team

Qualifications

• Excellent communication and rapport-building abilities.
• Experience in sales and retention roles is advantageous.
• Ability to work in a fast-paced, target-driven environment and maintain compliance.

Responsibilities

• Achieve and, where possible, exceed individual sales and retention targets.
• Manage inbound and outbound customer conversations to maximise sales and retention opportunities.
• Build and maintain positive relationships with existing and prospective customers.
• Deliver exceptional customer service throughout the sales journey.
• Maintain up-to-date product knowledge and ensure FCA compliance.
• Complete administrative activities accurately and in line with agreed processes.
• Contribute to team success and support wider business objectives.

Skills

Communication skills

Sales experience

Customer service

FCA compliance knowledge

Job description

Simplyhealth in Basingstoke, Hampshire, United Kingdom is seeking a Telesales & Retention Executive to explain the value of health plans and help customers make informed choices. You will handle inbound and outbound calls, striving to exceed sales and retention targets while delivering outstanding customer service.

In a fast-paced FCA-regulated environment, you will maintain up-to-date product knowledge, overcome objections, and complete administrative tasks accurately while supporting team