Health Club & Spa Receptionist

Hand Picked Hotels Ltd; Collingham; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Uniform provided

Meals on shift

Onsite parking

Wellbeing support via EAP

Company pension

Life assurance

Job summary

Hand Picked Hotels Ltd. is seeking a friendly Health Club & Spa Receptionist for Wood Hall Hotel & Spa in Wetherby. The role is part-time (21 hours per week) with a starting hourly rate of £13.50 plus service charge and benefits.

You will be the first welcome for guests, handle spa bookings, promote memberships, and help maintain a calm, premium environment. We value proactive, guest-focused individuals who enjoy a dynamic hotel setting and contributing to memorable stays.

Qualifications

• Some experience in a customer facing role

Responsibilities

• First impression and welcoming guest experience at reception
• Assist with setting up spa areas to keep spaces pristine and inviting
• Check poolside areas to maintain a relaxed and safe environment
• Manage bookings for spa treatments and guide guests through facilities
• Promote services and memberships and provide knowledgeable recommendations
• Support with event hosting and member activities
• Cover shifts across 6:00 to 21:30 as part-time requirements allow

Skills

Customer service experience

Job description

Hand Picked Hotels

Health Club & Spa Receptionist – Wood Hall Hotel & Spa

Location: Wetherby, Yorkshire, LS22 4JA

Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits

Job Type: Part-time | Permanent | 21 hours per week

Come and join our Team...

We are currently seeking an enthusiastic Health Club & Spa Receptionist at Wood Hall Hotel & Spa, part of Hand Picked Hotels.

Wood Hall Hotel & Spa is a luxury 4-star retreat known for its serene atmosphere, impeccable service, and elegant country house charm. With 44 individually styled bedrooms, an award-winning restaurant, a relaxing spa, and picturesque grounds, we offer guests a truly unforgettable experience – and we’re looking for passionate individuals to help us deliver it.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Wood Hall Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As the Health Club & Spa Receptionist, you are the first impression, the welcoming face that sets the tone for every guest’s experience. From the moment members and visitors arrive, you create a warm, professional, and uplifting atmosphere that reflects the premium standards of the club.

This is a truly hands-on role, perfect for someone who enjoys being active and involved throughout the day. Beyond the reception desk, you’ll help set up spa areas to ensure every relaxation space is pristine and inviting, check in on poolside areas to maintain a relaxed and safe environment, and support the smooth running of the operations. You’ll also play a key part in bringing the community to life by assisting with member events, helping create memorable experiences that keep guests coming back.

At the heart of your role, you’ll manage bookings for spa treatments, ensuring every detail is seamless. You’ll guide guests through the club’s facilities, promote services and memberships, and provide knowledgeable recommendations that enhance their wellness journey.

This is a part-time role working 21 hours per week, which may vary depending on business. We are open 7 days a week and shifts cover the hours from 6.00am to 9.30pm. Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.

You will have some experience in a customer facing role, with the ability to confidently multi-task and be organised in your approach to tasks.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.