Health Centre Receptionist

City Health Care Partnership CIC; Beeford; On-site; GBP 21,000 - 27,000; Full time

Job summary

City Health Care Partnership CIC seeks a professional Receptionist to welcome patients and visitors, manage a busy reception, answer calls and bookings, and direct people to appointments across multiple sites. You will keep records accurate using digital systems, provide flexible cover across sites when needed, and demonstrate strong organisational skills with clear, calm communication.

NHS experience is helpful but not essential.

Qualifications

• Level 3 qualification in Business Administration or Customer Service or equivalent experience.
• Word processing skills to OCR Level 2 or ICDL standard.
• Experience in an NHS setting is helpful but not essential.

Responsibilities

• Welcome patients and visitors in a friendly, professional way.
• Manage a busy reception, including answering calls and booking enquiries.
• Direct patients to appointments and support clinical teams.
• Keep records accurate and up to date using digital systems.
• Provide flexible cover across reception sites when needed; strong organisation with good attention to detail.
• Clear communication and a calm, approachable manner.
• Flexibility to work across different sites and shift needs.

Skills

Organisation skills

Communication skills

Customer service

Calm under pressure

Education

Level 3 qualification in Business Administration or Customer Service

Tools

OCR Level 2

ICDL standard

Job description

What you'll do:

• Welcome patients and visitors in a friendly, professional way
• Manage a busy reception, including answering calls and booking enquiries
• Direct patients to appointments and support clinical teams
• Keep records accurate and up to date using digital systems
• Provide flexible cover across reception sites when needed
  Strong organisation skills with good attention to detail
• Clear communication and a calm, approachable manner
• Flexibility to work across different sites and shift needs
• Level 3 qualification in Business Administration or Customer Service, or equivalent experience
• Word processing skills to OCR Level 2 or ICDL standard
• Experience in an NHS setting is helpful but not essential

We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone.
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.