Health Care Support Worker - South Sector

NHS National Services Scotland; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Flexible working options

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is recruiting Band 2 Health Care Support Workers to join our hospital wards across NHSGGC. You will assist in delivering a high standard of nursing care to patients, under supervision, with full induction and ongoing learning opportunities.

The role requires full-time availability and a varied rotational shift pattern, including day and night shifts, weekends and public holidays.

Qualifications

• No formal qualification required
• Good standard of education
• Good verbal communication skills
• Good team-working skills
• Previous healthcare or care experience is advantageous

Responsibilities

• Assist with the nursing care of patients under the supervision of a trained nurse, including reception, admission, transfer and discharge of patients according to procedure.
• Ensure patients receive the care and assistance required/prescribed with fluid and nutritional intake.
• Observe and report any change in the condition of the patient and communicate this verbally to the nurse in charge.
• Assist patients who are unable to self-care with personal hygiene and dressing, adhering to all manual handling procedures and policies.
• Carry out and assist with minor investigatory procedures, e.g. urinalysis, faecal occult blood testing and urine collections, as required. Report all findings to the trained nurse.
• Participate in and assist with the updating and completion of accurate patient documentation as necessary, e.g. fluid charts and care rounding charts, and file documents appropriately when required.
• Be responsible for the cleaning and tidying of clinical areas, equipment and storage cupboards, excluding cupboards for the storage of controlled drugs and medicines, and report any defects or areas of concern to the nurse in charge.
• Maintain adequate stocks of supplies from central and clinical stores, excluding medicines.

Skills

Good verbal communication skills

Good team-working skills

Previous healthcare or care experience

Education

Good standard of education

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An opportunity has arisen for Band 2 Health Care Support Workers (HCSWs) within our hospital wards across NHS Greater Glasgow and Clyde.

We are looking for enthusiastic and motivated HCSWs with effective communication skills to join our friendly teams. In return, we offer ongoing learning opportunities to support your learning and development. Full induction will be provided to all new starters.

You will be required to assist in delivering a high standard of nursing care to patients. These posts require candidates with good problem-solving and listening skills, together with a compassionate and caring nature. Previous experience within an NHS, hospital or care setting would be advantageous.

Availability and Working Pattern

Candidates must be available to work 7 days over 7 on a full-time, permanent basis.

Full availability to cover a varied rotational shift pattern is essential, including both day and night shifts. Candidates must be able to commit to the required shift pattern, including weekends and public holidays where required.

Positions will be based across the following NHS Greater Glasgow and Clyde locations:

• Gartnavel General Hospital


• Queen Elizabeth University Hospital


• New Victoria Hospital

Candidates should be prepared to work across the required shift patterns and locations as part of the role.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Key responsibilities:

• Assist with the nursing care of patients under the supervision of a trained nurse. This will include all basic care, including the reception, admission, transfer and discharge of patients according to procedure.


• Ensure patients receive the care and assistance required/prescribed with fluid and nutritional intake.


• Observe and report any change in the condition of the patient and communicate this verbally to the nurse in charge.


• Assist patients who are unable to self-care with personal hygiene and dressing, adhering to all manual handling procedures and policies.


• Carry out and assist with minor investigatory procedures, e.g. urinalysis, faecal occult blood testing and urine collections, as required. Report all findings to the trained nurse.


• Participate in and assist with the updating and completion of accurate patient documentation as necessary, e.g. fluid charts and care rounding charts, and file documents appropriately when required.


• Be responsible for the cleaning and tidying of clinical areas, equipment and storage cupboards, excluding cupboards for the storage of controlled drugs and medicines, and report any defects or areas of concern to the nurse in charge.


• Maintain adequate stocks of supplies from central and clinical stores, excluding medicines.

Knowledge, training, qualifications and/or experience required to do the job:

• No formal qualification required


• Good standard of education


• Good verbal communication skills


• Good team-working skills


• Previous healthcare or care experience is advantageous

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays


• Membership of the NHS Pension Scheme, including life insurance benefits


• Salary Sacrifice Car Benefit Scheme


• Development opportunities including study bursaries, e-learning and classroom-based courses


• Enhanced pay for working public holidays


• NHS discounts on a wide range of goods and services


• Confidential employee support and assistance, including counselling and psychological therapies

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.


• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.


• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.