Health Care Support Worker

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Band 2 Healthcare Support Worker to join the Discharge Lounge at Wrexham Maelor Hospital. The role involves assisting medically-cleared patients in the discharge process, maintaining comfort, and supporting nursing staff.

The post emphasises strong communication, organisational skills, and the ability to work in a demanding environment. Welsh language ability is desirable and applications in Welsh are welcomed.

Qualifications

• NVQ Level 2 in health and social care or equivalent.
• Basic literacy skills.
• Experience working within a care setting.
• Completion of all Wales induction framework.
• Excellent communication and organisational skills.
• Welsh language ability desirable.

Responsibilities

• Work as part of the Nursing Team delivering patient fundamentals and care under supervision.
• Be flexible and dynamic in delivering care and working with patients.
• Maintain good communication and act as an effective team member.

Skills

Communication

Teamwork

Time management

Record keeping

Welsh language

Education

NVQ Level 2 in health and social care or equivalent

Job description

An exciting opportunity has arisen for a Band 2 Healthcare Support Worker to join the Discharge Lounge at the Rehabilitation Unit, Wrexham Maelor Hospital.

The discharge lounge is a dedicated area where medically cleared patients wait comfortably for final discharge steps--such as paperwork, medications, transport, or clinical reviews--while freeing inpatient beds and improving hospital throughput. It typically offers recliners, refreshments, nursing support, and proximity to exits for efficient pickup.

The Discharge Lounge is open from 7:30 am to 8:00 pm every day. It provides a safe and comfortable environment for you to wait in, while receiving any ongoing care you need.

The successful applicant must have excellent communication and organisational skills and have the ability to deliver the highest standards of care in a demanding environment.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Applicants will work as part of the Nursing Team with the department and undertake patient fundamentals of tasks under the direct or indirect supervision of a Registered Nurse responsible for the patient's management.

You will need to be flexible and dynamic in your approach in delivering care to patients. The post holder needs to have good communication skills and be an effective team player.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Skills

• NVQ Level 2 in health and social care an or equivilent
• Basic and Literacy Skills
• Experience working within a care setting
• Completion of all Wales induction framework

Experience

• Experience required to fulfil the post

Skills

• Good communication skills. Team Working Good interpersonal/written skills. Ability to set and meet own targets. Organisational skills Time management Able to maintain accurate patient records and present as factual information
• Ability to speak Welsh

Other

• Ability to work in a team and alone as well using initiative and work shifts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.