Health Care Support Worker

Central and North West London NHS Foundation Trust; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a compassionate and dynamic individual to join their Intermediate Care Unit. This role involves working collaboratively within a multidisciplinary team to deliver high-quality patient care, ensuring safe discharges, and promoting independence among patients. You will engage in essential tasks such as assisting with personal care, maintaining accurate records, and contributing to care planning. The organization fosters a supportive environment that values teamwork and professional development, making it an ideal place for those passionate about healthcare and patient support.

Benefits

Ongoing training

Career support

Friendly work environment

Teamwork promotion

Qualifications

• Experience with multidisciplinary teams and diverse populations.
• Numeracy and literacy skills for accurate record-keeping.

Responsibilities

• Assist with patient care including washing, dressing, and toileting.
• Maintain clear communication with the MDT and document care activities.

Skills

Effective communication

Record-keeping

Microsoft Word proficiency

Understanding of safeguarding legislation

Compassion and empathy

Education

NVQ Level 3 or equivalent

Numeracy and literacy skills

Tools

System 1 (Computer System)

Microsoft Word

Job description

Job Overview

We are looking for a dynamic, caring, enthusiastic person to work within our busy Intermediate Care Unit.

The role involves working as part of the Multi Disciplinary Team (MDT) comprising Nurses, Geriatrician Consultant, Ward Matron, Ward Manager, Lead OT, Physiotherapists, Pharmacist, and Healthcare Support Workers.

We are passionate about delivering excellent quality care to each patient and supporting their families and carers. Our goal is to work closely together to ensure safe discharges, helping patients regain their independence.

Main Duties of the Job

1. Maintain clear, concise communication with the MDT
2. Assist with washing and dressing patients
3. Support toileting and promote patient independence
4. Check patients' skin integrity and report abnormalities
5. Document care activities using System 1 (Computer System)
6. Provide detailed handovers using the SBARD approach
7. Maintain a clean, safe working environment
8. Contribute to the organisation's goals and values

About Our Organisation

CNWL offers job satisfaction, ongoing training, and career support. Hawthorn is a friendly environment that promotes a good work ethic, teamwork, listening, development, and kindness.

Detailed Job Description and Main Responsibilities

Working closely with the team and reporting to the Ward Matron, Ward Manager, Ward Sisters/Charge Nurse. Supporting nurses, healthcare support workers, and therapy teams to deliver seamless patient care.

Responsibilities Include

• Washing, dressing, documentation
• Reviewing skin and wounds, escorting patients to appointments
• Clear communication, reviewing excretion patterns
• Supporting physical and mental wellbeing of patients and carers

Person Specification

Education and Qualifications

Essential criteria:

• Numeracy and literacy skills for accurate record-keeping and medication administration
• Spoken and written English to an appropriate standard

Desirable criteria:

• NVQ Level 3 or equivalent

Previous Experience

Essential criteria:

• Experience working with a multidisciplinary team
• Experience communicating with diverse populations
• Experience in a fast-paced environment
• Experience in a customer-focused setting

Desirable criteria:

• Healthcare/NHS or similar experience in community or hospital settings
• Caring roles, mental health settings, or working with adults with mental health issues

Skills and Knowledge

Essential criteria:

• Effective communication within the MDT, including handovers
• Maintaining accurate electronic and handwritten records
• Proficiency with Microsoft Word for drafting reports
• Understanding of the Code of Conduct for healthcare workers
• Contributing to care planning and assessment
• Working independently while following care plans and guidance
• Understanding consent, the Mental Capacity Act, and safeguarding legislation
• Supporting team objectives and delivering safe care

Desirable criteria:

• Basic knowledge of the Mental Health Act 1983

Attitudes, Aptitudes, Personal Characteristics

Essential criteria:

• Compassionate towards service users, families, carers, and colleagues
• Respectful and empathetic
• Willing to work collaboratively and empower others