Head Wine Ambassador

Malmaison & Hotel du Vin; West of England; On-site; GBP 1,102,000 - 1,998,000; Full time

Job summary

Hotel du Vin Bristol seeks a Head Wine Ambassador to lead wine service, educate guests, and elevate wine experiences across the Bistro, bar, and private dining rooms.

You will train front-of-house staff, manage cellar operations, collaborate with suppliers, and drive beverage revenue while upholding our "Wine First. Always." philosophy.

Qualifications

• Premium F&B experience in a busy hotel/restaurant environment.
• Proven experience in staff training and mentoring FOH teams.
• Strong stock control, inventory auditing and cellar management.
• Experience collaborating with external suppliers/merchants (e.g., Bibendum) is beneficial.
• WSET Level 3 certification (or Level 2 with plan to achieve Level 3).
• Excellent upselling skills, knowledge of GP margins and inventory optimization.
• Storytelling and presentation skills to convey wine notes simply.

Responsibilities

• Direct wine service during peak hours across the Bistro, bar, and private dining rooms.
• Recommend food-and-wine pairings to drive upsells and wine flight bookings.
• Own execution and growth of signature wine experiences and tastings.
• Onboard FOH staff with basic training and mentor staff toward WSET certifications.
• Lead daily 'Wine of the Day' briefings and host tasting sessions.
• Oversee cellar rotation, inventory PAR levels, and minimize waste.
• Ensure wine lists and displays align with luxury brand guidelines.
• Collaborate with partners like Bibendum on training and events.
• Support Net Zero targets with low-carbon winemakers and local activations.

Job description

Head Wine Ambassador, Hotel du Vin Bristol

Up to £14.50ph including tronc

40 hours per week

Permanent position

The Head Wine Ambassador is the primary guardian and local champion of Hotel du Vin’s legendary "Wine First. Always." philosophy. Grounded in the enduring legacy of our co-founder, the late Gérard Basset, this role exists to demystify wine and deliver "unpretentious excellence."

By merging technical wine knowledge with an engaging, storytelling-driven approach, the Head Wine Ambassador ensures wine is placed at the absolute center of the guest journey. This role is responsible for driving beverage revenue, cultivating on-property wine expertise, championing sustainability and ESG targets, and leading a passionate, certified front-of-house (FOH) team.

What will you be doing as Head Wine Ambassador?

• Direct wine service during peak hours in the Bistro, bar, and private dining rooms, delivering engaging, approachable, and story-driven guest interactions.
• Recommend expert food-and-wine pairings to drive consistent upsells, premium wine flight bookings, and beverage upgrades.
• Own the execution and growth of signature brand experiences, hosting structured packages like Taste du Vin alongside spontaneous, informal guest tastings.
• Onboard front-of-house staff with basic training and mentor team members toward achieving their WSET Level 2 certifications.
• Design and lead daily "Wine of the Day" briefings and host monthly/quarterly deep-dive tasting sessions to keep staff knowledge sharp.
• Oversee cellar rotation, manage inventory PAR levels to minimize waste, and strategically move bin-end wines using the Prestige Wine List.
• Ensure all wine lists, promotional displays, advertising, and merchandising are immaculate and aligned with luxury brand guidelines.
• Collaborate with partners like Bibendum to align training, co-host events, and successfully navigate quarterly mystery guest audits
• Champion winemakers with low-carbon footprints to support our Net Zero targets, and coordinate local activations like English Wine Week.
• Target measurable growth including a +10% increase in Bistro average beverage spend, a 95%+ mystery guest audit score, and improved online review sentiment.

What we're looking for:

• Demonstrable experience in a premium, busy F&B environment, boutique hotel, or upscale restaurant environment.
• Track record of delivering structured, engaging team training and mentoring FOH staff.
• Proven experience in stock control, inventory auditing, cellar management, and working with prestige lists.
• Experience working in collaboration with external suppliers/merchants (e.g., Bibendum) is beneficial.
• WSET Level 3 certification (or WSET Level 2 with a commitment to achieving Level 3 within 6 months).
• Exceptional commercial acumen, with a strong understanding of upselling techniques, gross profit (GP) margins, and inventory optimisation.
• Advanced storytelling and presentation skills, with the ability to convey complex wine tasting notes simply.
• Strong organisation skills for managing training plans, audit reports, and supplier meetings.
• Charismatic, warm, and highly approachable ("Passionate, Not Pretentious").
• Self-motivated with an infectious passion for wine, hospitality, and food-matching trends.
• Physically able to handle cellar logistics, lifting, and the correct storage/organization of heavy stock.
• Highly adaptable and willing to work flexible shifts, including peak weekends, holidays, and evening dinner services.