Head Waiter/ Waitress

Alba Ldn; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Alba Ldn, a vibrant Italian restaurant near Harrods, seeks a passionate Head Waiter/Waitress. This role involves supervising staff, ensuring top-notch service and guest satisfaction. Join a team committed to excellence in hospitality, with ample opportunities for professional growth and perks.

Benefits

Personalised coaching and progression planning

30% off food menu

Annual gifts for employment anniversaries

Complimentary team meals

29 days off, including bank holidays

Regular gatherings and appreciation events

Wines at cost price

Qualifications

• Passionate about delivering exceptional customer experiences.
• Proven leadership skills in a fast-paced environment.
• Ability to train and coach team members.

Responsibilities

• Supervise waitstaff to ensure smooth operations.
• Welcome guests and maintain high customer satisfaction.
• Oversee order accuracy and timely service.

Skills

Customer Service

Team Leadership

Communication

Job description

We are looking for a talented and passionate Head Waiter/ Waitressto join the fantastic Alba team.

Located near Harrods, Alba Restaurant embodies authentic Italian hospitality with a modern twist. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our impressive open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba as our new Head Waiter/Waitress and be part of redefining Italian hospitality with creativity and flair.

As Head Waiter/Waitress you will be responsible for:

• Leading in the front-of-house team, you'll supervise waitstaff, to ensure smooth operations and exceptional service.
• You'll warmly welcome guests and maintain high customer satisfaction throughout their dining experience.
• Overseeing order accuracy and timely service, you'll address customer concerns promptly and professionally, escalating issues as needed.
• Training and coaching new staff to uphold service standards, you'll collaborate closely with kitchen and team members for seamless communication.
• Monitoring service quality and promoting menu items, you'll contribute to revenue growth while ensuring compliance with health, safety, and food regulations.

As Head Waiter/Waitress you will receive:

• Up to £17.50 per hour
• Personalised coaching and progression planning
• Enjoy wines at cost price.
• 29 days off, including bank holidays and your birthday!
• Regular gatherings and appreciation events.
• 30% off our food menu.
• Annual gifts for employment anniversaries.
• Complimentary team meals.

If you have what it takes to be a Head Waiter/ Waitress at Alba,then please apply now!