Head Waiter / Waitress

The Ivy; Greater London; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Hourly pay (with Tronc)

Management Career Development Program

Extra holiday allowance

Staff discount

Gift voucher on anniversaries

Birthday day off

Refer a Friend bonus

20 hours minimum contract

Job summary

The Ivy is seeking a Head Waiter to manage a section during service, take orders, and provide a polished bill service in our iconic London venues.

You will lead and motivate a team of Commis Waiters, focusing on welfare, safety, and professional development while delivering exceptional hospitality. English fluency and 1+ year of experience are required for a full-time position with hourly pay and tips.

Qualifications

• At least 1+ years’ experience in this role.
• Solution-driven and able to work well under pressure.
• Professional approach to service excellence and being a real team player.

Responsibilities

• Control a section during service and take food orders.
• Serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters; support welfare, safety and development.
• Work with the Head Waiter to ensure smooth service and guest satisfaction.
• Maintain high standards of hospitality and upholding The Ivy values.

Skills

Guest service

Team leadership

Communication

English fluency

POS systems

Tools

POS systems

Job description

MUST HAVE EXPERIENCE IN QUALITY RESTAURANT! . . Welcome toThe Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments. . . We’re searching for adynamicHead Waiterto joinourteam and become part of something special.

Benefits &Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowancefor length of service, up to 5 extra days after 5 years.
• 50% staff discountfor you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off- Guaranteed!
• Refer and Friend Bonus Access to discounts on 100s of retailers, health, entertainment, travel & more Guaranteed
• Guaranteed 20 hours minimum contract

Key elements of your role

asHead Waiterwill involve controllinga sectionduring service, takingfoodorders, servingguestsandproviding a professional bill service.

Responsiblefor directing and motivating a team of Commis Waiters, you will also takean active interest inyour team’swelfare, safety, and professional development.

About you:

You haveat least1+ years’ experience in thisrole and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Experience:

Required

Languages:

English – Advanced

Employment:

Full-time

Salary:

£13 – £14.5 hourly

Benefits:

Plus Tronc & TIPS

About The Ivy :

The Ivy Collection is a premier British hospitality group renowned for its vibrant, high-end brasseries and sophisticated dining experiences across the UK