Head Waiter - Fallow - London

Quick Service; Greater London; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

50% off restaurants across the group

25% Friends & Family discount

50% off company retail

Staff meal on every shift

Complimentary welcome lunch for you &

Free annual subscription on Fallow Che

Job summary

Fallow is seeking a Head Waiter to lead the front-of-house team and deliver an exceptional dining experience at our modern British restaurant. You will mentor staff, uphold service standards, and guide guests through the menu with confidence.

With deep knowledge of our dishes, and a passion for hospitality and sustainability, you will coordinate with kitchen and bar teams to ensure smooth service, handle guest inquiries, and maintain a warm, professional environment that guests remember.

Qualifications

• Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant.
• Strong leadership, communication, and interpersonal skills.
• Attention to detail, problem-solving ability, and the capacity to thrive under pressure.

Responsibilities

• Oversee and support the front-of-house team to maintain outstanding service standards.
• Provide warm, attentive, and knowledgeable service, ensuring guests feel valued.
• Guide guests through the food and drink menus with expert recommendations and pairings.
• Coordinate with the kitchen and bar teams to ensure smooth communication and timely service.
• Maintain high levels of organization, cleanliness, and adherence to health and safety regulations.
• Assist in training and mentoring junior team members, fostering a culture of excellence.
• Handle guest inquiries, requests, and concerns with professionalism, ensuring swift resolution.
• Support management with service operations, including opening and closing procedures.

Skills

Leadership

Communication

Teamwork

Hospitality

Job description

• Everyday perks - 50% off restaurants across the group, 25% Friends & Family discount, 50% off company retail, a staff meal on every shift, a complimentary welcome lunch for you and a guest and free annual subscription on Fallow Chef's Substack.
• Time to Rest & Grow - Holiday increase - additional annual leave based on length of service, enhanced parental leave after 1 year of service, sabbatical after 3 years of service, career development training, supplier trips and visits, Fowl Mouth - your chance at hosting your own pop-up.
• Wellbeing - EAP (Employee Assistance Programme) - confidential support whenever you need it, Digital Gym - flexible fitness support for healthier you, Mental Health Wellbeing - resources and support for a healthy mind, access to career counselling - guidance for your career journey, 24/7 GP appointment, Team Socials, Financial wellbeing - Stream.
• Exclusive Discounts - Employee of the Quarter - awarded dinner at a Michelin-style restaurant for the winners, Team rewards on Google Reviews - get recognised as a team for the amazing feedback you earn, milestones, spot awards and peer nominations.

As a Head Waiter at Fallow, you will play a key leadership role in delivering an exceptional dining experience, ensuring seamless service, and mentoring the front-of-house team. With a deep understanding of our menu, service standards, and guest expectations, you will lead by example to create a warm, professional, and memorable experience for every guest.

• Oversee and support the front-of-house team to maintain outstanding service standards.
• Provide warm, attentive, and knowledgeable service, ensuring guests feel valued.
• Guide guests through the food and drink menus with expert recommendations and pairings.
• Coordinate with the kitchen and bar teams to ensure smooth communication and timely service.
• Maintain high levels of organization, cleanliness, and adherence to health and safety regulations.
• Assist in training and mentoring junior team members, fostering a culture of excellence.
• Handle guest inquiries, requests, and concerns with professionalism, ensuring swift resolution.
• Support management with service operations, including opening and closing procedures.
• Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant.
• Passion for hospitality, food, sustainability, and delivering outstanding guest experiences.
• Strong leadership, communication, and interpersonal skills.
• Attention to detail, problem-solving ability, and the capacity to thrive under pressure.
• A proactive, team-oriented attitude with a commitment to continuous improvement.

Fallow is a modern British restaurant built around creativity, sustainability and a belief that great food can come from unexpected places. Our menus celebrate British produce, with a focus on using ingredients in their entirety and turning overlooked ingredients into something exceptional. From our signature dishes to our constantly evolving menus, we've built a reputation for food that is inventive, generous and full of flavour. Our approach has earned recognition from some of the biggest names in the hospitality industry, but we're always looking for what's next. Behind the food is a team that shares the same ambition: to challenge convention, learn from each other and create hospitality that people remember.

Be part of Fallow:

• Work alongside an ambitious and creative team.
• Learn from experienced chefs and hospitality professionals.
• Develop your skills in a restaurant recognised for its food and approach.
• Opportunities to progress across the group.
• A culture that encourages curiosity, ideas and individuality.
• Be part of a team that is constantly pushing hospitality forward.

At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.