Head Waiter/ess

Edwardian Hotels London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Head Waiter/ess in a prestigious London hotel. This role offers a unique opportunity to lead a dedicated team, ensuring exceptional service and guest satisfaction. With a commitment to employee wellbeing and development, you'll thrive in a supportive environment that values your contributions. Enjoy a competitive salary, generous holiday allowance, and numerous perks, including complimentary meals and hotel stays. If you're passionate about hospitality and eager to advance your career, this is the perfect opportunity for you.

Benefits

28 days holiday including Bank Holidays

Complimentary meals and beverages

Recommend a Friend scheme

Annual complimentary hotel stays

Preferential hotel rates

Access to discounts on popular stores

Company pension scheme

Regular social events

Wellbeing champions

Opportunities for promotion and training

Qualifications

• Current supervisory experience in a similar hospitality environment.
• Deep knowledge of London restaurant and liquor trends.

Responsibilities

• Lead the Bar operations team to ensure customer satisfaction.
• Develop strategies to improve service alongside management.

Skills

Customer Service

Leadership

Upselling

Attention to Detail

Education

Hospitality Management

Job description

Join to apply for the Head Waiter/ess role at Edwardian Hotels London

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Join to apply for the Head Waiter/ess role at Edwardian Hotels London

Become a Londoner

We are seeking hospitality professionals whose talents and ambitions will drive them to meet our guests' standards and advance their careers in a company that recognizes and rewards excellence. Stand out by joining London’s first ‘Super Boutique’ hotel.

At The Londoner, we are committed to being the best place to work, recognized as a Great Place to Work. Our focus on wellbeing and development is central to our culture.

We are currently recruiting for The Residence Head Waiter/ess at The Londoner. The Residence features three beautifully designed spaces for hotel residents: The Y Bar, The Drawing Room, and The Whisky Room, curated to meet our guests’ work and leisure needs.

Overview

• A rare opportunity to join The Residence at The Londoner as a Head Waiter/ess.
• Responsible for achieving revenue, profit, and customer satisfaction goals through upselling and excellent service.
• Lead the Bar operations team to ensure customer and staff satisfaction in a motivated environment.
• Exceed guest expectations by seeking feedback and improving service levels.
• Develop strategies to improve service alongside the management team.

About You

• Deep knowledge of London restaurant and liquor trends; experience with afternoon teas and champagne is advantageous.
• Demonstrate personal ownership, leadership, and coaching skills.
• Current supervisory experience in a similar environment.
• Proven track record of achieving departmental targets with attention to detail and precision.

Our Benefits Package

• Competitive salary
• 28 days holiday including Bank Holidays, increasing with service
• Complimentary meals, salad bar, and unlimited beverages daily
• Recommend a Friend scheme up to £500
• Annual complimentary hotel stays
• Preferential hotel rates for employees, family, and friends
• Access to discounts on popular stores
• Company pension scheme
• Regular social events and recognition programs
• Wellbeing champions and access to company doctor
• Online learning platform Edwardian Academy
• Opportunities for promotion and training

Eligibility

• Applicants must be eligible to work in the UK; evidence required during recruitment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality