Head Waiter

Iconic Hotels & Resorts; Hounslow; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Monthly service charge

29 days annual leave

Complimentary team meals

Exclusive team rates

Job summary

Hans Bar & Grill at 11 Cadogan Gardens, a Relais & Chateaux property in London, invites a dedicated Waiter/Waitress to join the restaurant team. You will help deliver breakfast through dinner, creating memorable experiences and ensuring guests return.

As part of Iconic Hotels & Resorts, you will work with a tight-knit team, maintain high service standards, and build knowledge of our menu and wine to drive sales in a welcoming setting.

Responsibilities

• Constantly seek out opportunities to go above and beyond for our guests and give them the attention that they deserve.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel.
• Have expert knowledge of the food and wine that we offer and create opportunities to keep yourself up to date with our latest seasonal menu's to drive sales.
• Confidently deliver the key restaurant processes and standards, including our service steps, and demonstrate these consistently.
• Work well as part of a team, treating others like family and proactively seek out ways to lend a hand.
• Have an eye for detail and very high standards when it comes to our service, hygiene, safety and cleanliness standards.
• Maintain our standards at all times, keeping our restaurant and adjoining areas clean and tidy at all times.

Job description

Aim of the role:

As a member of the restaurant team at Hans Bar & Grill at the 11 Cadogan Gardens - one of two Relais and Chateaux property in London - you are the reason our Guests keep coming back for more. Our Waiters/Waitresses work part of a team to serve our Guests, creating unforgettable experiences and exceeding expectations from breakfast right through to dinner, to ensure that every guest wants to return.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.

Head Waiter/Waitress Responsibilities:

• Constantly seek out opportunities to go above and beyond for our guests and give them the attention that they deserve. Make it your mission to ensure that every guest leaves happy.
• To ensure that all guests' wishes are met so far as is reasonably possible. Showing passion and pride for the hotel.
• Have expert knowledge of the food and wine that we offer and create opportunities to keep yourself up to date with our latest seasonal menu's to drive sales.
• Confidently deliver the key restaurant processes and standards, including our service steps, and demonstrate these consistently.
• Work well as part of a team, treating others like family and proactively seek out ways to lend a hand.
• Have an eye for detail and very high standards when it comes to our service, hygiene, safety and cleanliness standards.
• Maintain our standards at all times, keeping our restaurant and adjoining areas clean and tidy at all times.

What's In It For You?

Iconic Luxury Hotels offer the following benefits to employees:

• • Monthly service charge
  • 29 days of annual leave, including bank holidays
  • Regular team gatherings and appreciation events
  • Complimentary team meals
  • Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
  • Exclusive team rates with Relais & Chateaux properties worldwide
  • Exclusive team rates with London & Regional properties worldwide
  • Discounts on spa treatments and products
  • Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
  • Special gifts based on length of service
  • Team referral programme
  • Health cash plan
  • Access to our employee assistance programme
  • …and so much more.