Head Office - Quality Assurance and Compliance Manager

The Hamlet Centre Trust; Norwich; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Hamlet Charity is seeking a Quality Assurance & Compliance Manager to lead quality assurance, compliance and staff development across the organisation. You will work with the CEO and senior managers to ensure services meet legal and regulatory standards, driving continuous improvement.

This role combines policy oversight, auditing, training, and budgeted operations. A flexible, collaborative leader with safeguarding expertise will help us deliver safe, high-quality care and support to Hamlet

Qualifications

• A relevant Level 3 or above qualification in Health and Social Care, Quality Assurance, Management or another relevant field.
• GCSE Maths and English at Grade 4 or above.
• Experience managing and leading a team in a similar role.
• An understanding of safeguarding, person-centred approaches and quality standards.
• The ability to keep up to date with relevant legislation, regulations, policies and procedures.
• Excellent organisational, communication and report-writing skills, with strong attention to detail.
• Confidence working independently, managing competing priorities and supporting colleagues to achieve compliance.

Responsibilities

• Oversee review, development and updating of organisational policies and procedures.
• Support compliance with regulations including CQC, Ofsted and GDPR.
• Conduct regular internal audits and support managers to implement action plans.
• Prepare quality assurance reports highlighting findings, risks and recommendations.
• Raise safeguarding concerns and risks with the Senior Leadership Team.
• Promote a safe and supportive working environment across all sites.
• Provide leadership and development to QA Coordinator and Training & Staff Development Coordinator.
• Oversee staff training and ensure appropriate training and competency assessments are in place.
• Manage the Training Department and training budget.

Skills

Team leadership

Quality standards

Policy development

Auditing

Regulatory knowledge

Report writing

Communication

Education

Health and social care qualification

Quality Assurance

Management

Job description

Head Office - Quality Assurance and Compliance Manager

Help Us Make a Difference Through Quality, Care and Compliance

Are you passionate about ensuring children, young people and adults with disabilities and complex health needs receive the highest standards of care and support?

The Hamlet Charity is looking for an enthusiastic, organised and proactive Quality Assurance & Compliance Manager to help us maintain and continually improve the quality of our services.

You’ll play a vital role in ensuring our policies, procedures, training and practices meet the highest standards, helping us create a safe, supportive and inclusive environment for everyone we support.

Working closely with our CEO, Senior Managers and colleagues across the organisation, you’ll lead on quality assurance, compliance and staff development, helping us identify opportunities for improvement and make a real difference to the lives of Hamlet Users.

If you’re a strong leader with an eye for detail, a commitment to safeguarding and a passion for continuous improvement, we’d love to hear from you!

What You’ll Need

A relevant Level 3 or above qualification in Health and Social Care, Quality Assurance, Management or another relevant field.

GCSE Maths and English at Grade 4 or above.

Experience managing and leading a team in a similar role.

An understanding of safeguarding, person-centred approaches and quality standards.

The ability to keep up to date with relevant legislation, regulations, policies and procedures.

Excellent organisational, communication and report-writing skills, with strong attention to detail.

Confidence working independently, managing competing priorities and supporting colleagues to achieve compliance.

A flexible, adaptable and calm approach, with the ability to work collaboratively across different teams.

Experience of audits, policy development, budget management, service improvement and regulatory requirements such as CQC and Ofsted would be an advantage.

You’ll also need a positive, professional and people-focused approach, with a genuine commitment to The Hamlet’s values and inclusive ethos.

Why You’ll Love Working With Us

Make a meaningful difference: Help ensure the children, young people and adults we support receive safe, high-quality and person-centred care.

Lead positive change: Identify opportunities for improvement and help shape the future of our services.

Support and develop our teams: Oversee staff training and development, helping colleagues build their knowledge, skills and confidence.

Work collaboratively: Build strong relationships with colleagues across The Hamlet, supporting a shared commitment to quality and safeguarding.

Enjoy flexibility: Benefit from the opportunity to work from home for up to two days per week, subject to operational requirements.

Take on a varied and rewarding role: From quality assurance and auditing to staff development and compliance, no two days need to be the same.

If you’re ready to use your leadership, knowledge and experience to help us deliver the very best for our Hamlet Users, we’d love to hear from you.

Safeguarding Statement

The Hamlet is committed to safeguarding and promoting the welfare of children, young people and at-risk adults and expects all staff and volunteers to share this commitment.

We are committed to ensuring that all aspects of our recruitment reflect this commitment. Further information about our safeguarding policies and recruitment process will be provided as part of the application pack.

Post: Quality Assurance & Compliance Manager

Based at: The Hamlet Charity Head Office, Johnson Place, Norwich, Norfolk, NR2 1SJ

Hours: 36 hours per week, Monday to Friday

Working arrangements: Primarily office-based, with occasional visits to other sites as required. There is the opportunity to work from home for up to two days per week, subject to operational requirements.

Responsible to: Chief Executive Officer (CEO)

Direct reports: Quality Assurance Coordinator, Training & Staff Development Coordinator, and Caretaker.

Purpose and Scope of the Role

As Quality Assurance & Compliance Manager, you will lead quality assurance and compliance across The Hamlet, supporting the CEO and Senior Managers to ensure our services meet legal, regulatory and organisational standards.

You will help drive continuous improvement, oversee policies and procedures, coordinate staff training and development, and ensure our teams have the knowledge, skills and support they need to deliver safe, high-quality care.

Key Responsibilities

Quality Assurance and Compliance

Oversee the review, development and updating of organisational policies and procedures.

Support compliance with relevant regulations and requirements, including CQC, Ofsted and GDPR.

Conduct regular internal audits, identify areas for improvement and support managers to implement effective action plans.

Prepare quality assurance reports highlighting findings, trends, risks and recommendations.

Raise safeguarding concerns, compliance issues and risks with the Senior Leadership Team.

Promote a safe, healthy and supportive working environment across all sites.

Staff Leadership and Development

Provide leadership, guidance and support to the Quality Assurance Coordinator, Training & Staff Development Coordinator, and Caretaker.

Carry out staff supervision and appraisals, supporting professional development and performance.

Oversee staff training and ensure colleagues are appropriately trained, assessed and authorised to undertake care, support and medical procedures.

Monitor training compliance, competency assessments, refresher training and associated records.

Work with managers and the Training Coordinator to identify training needs and maintain accurate training records.

Administration and Operations

Oversee the Training Department, including internal tutors, and manage the training budget in line with organisational requirements.

Support procurement activities and the identification of suitable service providers.

Work collaboratively with HR colleagues to review and update policies in line with relevant legislation.

Support the effective maintenance, safety and upkeep of buildings, equipment and furniture.

Work with colleagues across The Hamlet to share good practice, address service gaps and continually improve the quality of support we provide.