Head Office Experience & Operations Lead

Black Sheep Coffee; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

15% discretionary bonus

Phone bills reimbursed

Monthly coffee allowance

Discount on food & drink

Job summary

Black Sheep Coffee is seeking an organised, proactive Office Manager to own the day-to-day running and workplace experience at our Southwark Street Head Office. This is a hands-on, full-time, office-based role reporting to the Interim People Operations Director within the People Team.

The successful candidate will ensure the space is clean, welcoming and well-organised, manage reception, supplier relationships and budget duties, and collaborate with People, IT, Compliance and Finance to support

Qualifications

• Proven experience in office management, workplace coordination, facilities, hospitality or a closely related role.
• Strong organisational skills and the ability to manage multiple priorities without losing attention to detail.
• A practical, hands-on approach with strong ownership and reliable follow-through.
• Clear and confident communication with colleagues at all levels.
• Experience managing operational suppliers and budgets with focus on service quality and value.
• Confidence using Microsoft Office and workplace booking systems, with basic meeting-room tech troubleshooting.
• Discretion handling sensitive information; understanding of workplace health and safety.
• Able to work full-time from the Southwark Street Head Office and provide occasional flexibility.

Responsibilities

• Maintain high standards across workspaces, meeting rooms, kitchens, and storage areas; resolve issues promptly.
• Be the central point of contact for Head Office and reception; greet visitors and provide a professional arrival experience.
• Coordinate access, passes, keys and visitor procedures; support new starters and leavers.
• Manage kitchen supplies, consumables, and stock; control waste and cost.
• Promote Head Office etiquette and support inductions and workplace feedback.

Skills

Office management

Facilities coordination

Hospitality

Organisation

Communication

Budget management

MS Office

Booking systems

Health & safety

Tools

Microsoft Office

Job description

Black Sheep Coffee is seeking an organised, proactive Office Manager to own the day-to-day running and workplace experience at our Southwark Street Head Office. This is a hands-on, full-time, office-based role reporting to the Interim People Operations Director within the People Team.

The successful candidate will ensure the space is clean, welcoming and well-organised, manage reception, supplier relationships and budget duties, and collaborate with People, IT, Compliance and Finance to support