Head of Workplace Strategy & Operations

European Bank for Reconstruction and Development; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

European Bank for Reconstruction and Development in London seeks a Director, Workplace Strategy and Operations to lead workplace and facilities management, strategy, and service delivery for the London HQ and related real estate. The role drives end-to-end experience, partner with technology and external teams, and develops ESG-aligned workplace policies.

You will manage budgets, supplier relationships, and a 11-person team, ensuring safety and performance.

Qualifications

• Experience in Building/Facilities Management and Hospitality.
• Ability to create customer-focused solutions delivering seamless colleague experience.
• Strong interpersonal and communication skills across levels.

Responsibilities

• Oversee and strategically manage outsourced third parties and supplier relationships.
• Lead change management engagement with the Board of Directors.
• Manage annual budgets and provide robust financial information.

Skills

Leadership

Stakeholder management

Facilities management

Change management

Budget management

Project management

Space planning

Health & safety

Sustainability

Negotiation

Education

Bachelor's degree in Facilities Management or related field

Tools

CAFM software

Real Estate system

ASD Helpdesk

Permit to Work

Job description

European Bank for Reconstruction and Development in London seeks a Director, Workplace Strategy and Operations to lead workplace and facilities management, strategy, and service delivery for the London HQ and related real estate. The role drives end-to-end experience, partner with technology and external teams, and develops ESG-aligned workplace policies.

You will manage budgets, supplier relationships, and a 11-person team, ensuring safety and performance.