Chief Workplace Strategy & Operations Leader

European Bank for Reconstruction and Development; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

European Bank for Reconstruction and Development in London is seeking a Director, Workplace Strategy and Operations to lead Workplace Operations at the London HQ, focusing on efficient premises, colleague and customer experience, and end-to-end service delivery.

You will partner with Health & Safety, Security, IT, and SMART Workplace, manage a team of 11, ~2,600 staff across 367,000 sq ft, and steer a circa £28M budget while shaping the Real Estate strategy.

Qualifications

• Excellent experience in Building / Facility Management and Hospitality.
• Ability to create customer focused solutions that deliver a seamless colleague experience.
• Strong interpersonal and communication skills with the ability to communicate at all levels with maturity and diplomacy.
• Demonstrated ability to network and manage stakeholders, work collaboratively and manage outsourced partners and third parties.
• Knowledge in workplace strategy, change management and design.
• Leadership in driving change and delivering collective outcomes.
• Experience in financial management, including devising budgets and related contractual activities.
• Ability to negotiate and manage complex agreements with both, external and internal parties.
• Significant experience and skills in customer service, with an outcome orientated approach.

Responsibilities

• Oversee and strategically manage the delivery of the contract and commercial commitments with outsourced third parties and all other direct supplier relationships, obtaining value from the integrated service approach.
• Lead and manage relationships with the third-party suppliers, providing clarity on roles and responsibilities.
• Leverage third-party supplier relationships to drive cost effective operations, utilising Management Information to identify efficiencies and maintain performance standards.
• Hold overall accountabilities for all issues and escalations related to EBRD London Headquarters.
• Leads change management engagement with the Board of Directors.
• Actively manage spend within approved budget in line with Banks/CS approval processes.
• Provide robust financial information in support of planning and budgeting.
• Drive strategic use of tools, data and technology to develop solutions and consistent high-level reporting and actionable MI.

Skills

Building/Facility Management

Stakeholder management

Workplace strategy

Change management

Leadership

Project management

Job description

European Bank for Reconstruction and Development in London is seeking a Director, Workplace Strategy and Operations to lead Workplace Operations at the London HQ, focusing on efficient premises, colleague and customer experience, and end-to-end service delivery.

You will partner with Health & Safety, Security, IT, and SMART Workplace, manage a team of 11, ~2,600 staff across 367,000 sq ft, and steer a circa £28M budget while shaping the Real Estate strategy.