Head of Workplace Experience & Facilities

Compass Group PLC; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Compass Group PLC in Central London is seeking an experienced Workplace Facilities Manager to lead cleaning and hard services in a high-profile workplace. You will be the face of the building, building strong client relationships, and driving service excellence with a hands-on leadership style.

The role emphasizes autonomy, proactive issue resolution, and continuous improvement to enhance safety, efficiency, and the overall workplace experience.

Qualifications

• Experience managing both cleaning and engineering maintenance services.
• Proven ability to lead on-site teams and manage budgets.
• Strong knowledge of health, safety and compliance requirements.
• Customer-centric mindset with a proactive problem-solving approach.

Responsibilities

• Lead daily delivery of cleaning and hard FM services in a premium environment.
• Act as the visible host and principal point of contact for clients and partners.
• Oversee contractors, ensure service standards and regulatory compliance.
• Drive continuous improvement in service delivery and customer experience.

Skills

Hard FM

Facilities management

Leadership

Health & Safety

Stakeholder management

Education

Relevant undergraduate degree or equivalent

Tools

CMMS

Budgeting software

Job description

Compass Group PLC in Central London is seeking an experienced Workplace Facilities Manager to lead cleaning and hard services in a high-profile workplace. You will be the face of the building, building strong client relationships, and driving service excellence with a hands-on leadership style.

The role emphasizes autonomy, proactive issue resolution, and continuous improvement to enhance safety, efficiency, and the overall workplace experience.