Head of UX & Design — Lead Practice & Client Impact

ALFA AI GmbH; Greater London; Hybrid; GBP 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Pension

Health and wellbeing schemes

Flexible benefits

Zusammenfassung

ALFA AI GmbH is seeking a Head of UX and Design in London (Hybrid) to lead and evolve a high‑performing UX, user research and service design capability. This senior leader will shape experience-led work across digital and service ecosystems, delivering evidence-based work and driving client value.

You will oversee recruitment, capability planning and ensure quality across front and back‑stage experiences, while engaging in presales, mobilisation and senior advisory work to support growth.

Qualifikationen

• Senior leadership experience in UX, user research and service design within a consultancy or complex organisation.
• Experience leading multidisciplinary teams and managing senior practitioners.
• Strong hands-on background in user-centred design, accessibility and research methodologies.
• Experience in client delivery, scoping, estimation, utilisation, risk and margin, and presales or bid experience.

Aufgaben

• Lead and evolve the UX, user research and service design practice, defining standards for quality and ways of working.
• Act as a senior client advisor and escalation point for UX and digital experience work.
• Play a key role in presales and early-stage shaping of opportunities, defining value propositions and delivery models.
• Collaborate with technology, data and strategy to design integrated services across systems and experiences.
• Contribute to thought leadership and propositions to strengthen market differentiation.

Kenntnisse

UX leadership

User research

Service design

Digital experience

Stakeholder management

Communication and facilitation

Jobbeschreibung

ALFA AI GmbH is seeking a Head of UX and Design in London (Hybrid) to lead and evolve a high‑performing UX, user research and service design capability. This senior leader will shape experience-led work across digital and service ecosystems, delivering evidence-based work and driving client value.

You will oversee recruitment, capability planning and ensure quality across front and back‑stage experiences, while engaging in presales, mobilisation and senior advisory work to support growth.