Lead, Interaction Design & AI UX

IDEO

Greater London

On-site

GBP 90,000 - 130,000

Full time

6 days ago

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Job summary

IDEO London is seeking an Interaction Design Lead to guide multidisciplinary teams from research to delivery, shaping human-centered experiences and helping clients navigate AI-enabled products and services. You’ll stay close to the craft, mentor designers, and connect strategy with tangible outcomes across digital and physical touchpoints, with travel as projects require.

You will lead with craft, guide clients, and collaborate across Europe to deliver meaningful, accessible experiences that

Qualifications

6–8 years of professional experience in interaction design, UX/UI or related discipline, including 1–2+ years leading projects or multidisciplinary teams.
Strong interaction design craft with a portfolio showing how you turn complex requirements into clear experiences; fluency across digital, visual, service or systems design.
Grounding in human-centred design, research and usability testing, with ability to guide a team from evidence to design decisions and measurable outcomes.
Ability to scope, brief and delegate design work, manage timelines and resources, and empower a small to medium team to take ownership of different parts of a project.
Keen eye for visual hierarchy, responsive interfaces, motion and micro-interactions, and ability to critique work with actionable feedback.
Strong prototyping skills in Figma or comparable tools, plus comfort with AI-assisted ideation while maintaining design judgement.
Commitment to accessibility and inclusive design, with thoughtful privacy considerations when designing with AI.
Ability to connect interaction details to wider service and system needs, and work with engineers to realize designs.
Excellent storytelling, presentation and facilitation skills; capable of building trusted client relationships and aligning stakeholders with empathy.
An Interaction Design qualification or equivalent work experience, alongside curiosity and feedback mindset.

Responsibilities

Lead and co-lead multidisciplinary project teams from research and framing through design, prototyping and delivery, balancing people’s needs, client goals and technical possibilities.
Set a clear design direction and stay hands-on with journeys, flows, interfaces and interaction details, connecting individual touchpoints to a coherent product or service experience.
Build and guide prototypes at the right fidelity to answer the team’s questions, using Figma, code and AI-assisted tools to make ideas tangible early and test them with people.
Partner with researchers and technologists to plan experiments, test usability and accessibility, and use qualitative feedback and product data to refine designs and assess impact.
Explore conversational and agentic UX: design how people express intent, approve actions, understand AI, and recover when things go wrong.
Own project plans, resource needs and delivery milestones; brief and delegate work clearly, spotting obstacles early and navigating ambiguity while maintaining quality.
Be a main client point of contact, facilitate working sessions and present compelling design narratives; align stakeholders on decisions, trade-offs and next steps.
Help scope client challenges and shape proposals with senior colleagues, drawing on learnings across Europe and beyond; travel as projects require.
Mentor designers, give actionable craft feedback and build an inclusive team culture; share methods and learnings across our London community, including responsible use of AI.