Head of Student Experience

Teacheroo; Stroud; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

LGPS pension

35 days annual leave

Two weeks Christmas closure

Tuition discount for immediate family

Flexible working

Free car parking

Free eye test

TOTUM card access

Wellbeing resources

Job summary

SGS College is seeking a Head of Student Experience to lead student services across all campuses, coordinating Customer Experience, Libraries, Money Management and Student Journey teams.

You will report to the Chief Student Officer, drive continuous improvement, use data to inform decisions and collaborate with college leadership to enhance the student experience.

Qualifications

• Degree or equivalent professional qualification, or substantial relevant management experience.
• Evidence of ongoing professional development in leadership, management, student experience or a related field.
• Proven experience of leading and improving multiple student-facing, customer-facing or support services.
• Experience of directly managing managers or service leads, setting expectations and driving performance and accountability.
• Experience of using data, feedback and performance measures to evaluate impact and inform decisions.
• Understanding of student engagement, voice, belonging, transition, attendance, retention and progression.

Responsibilities

• Provide operational leadership and management creating a connected and consistently high-quality student experience across every SGS campus.
• Directly manage and develop the managers responsible for these service areas, setting clear expectations, objectives and measures of success and creating a strong, collaborative leadership team.
• Lead the continuous improvement of key student journey moments, including Open Days, enrolment, induction, transition, progression and other significant touchpoints, ensuring activity is coordinated effectively across campuses and services.
• Use student feedback, service data, performance indicators and qualitative insight to identify trends, gaps and inequalities, drive improvement and provide clear reporting and recommendations to the Chief Student Officer and College leadership.

Skills

Leadership

Management

Stakeholder engagement

Data-driven decisions

Strategic planning

Education

Degree or equivalent

Professional development in leadership

Job description

Role Information:

Reference: REQ001531

Location: Based at any campus, with regular weekly travel required between sites

FTE Salary: Up to £49,902.00 (Salary is dependent on qualifications and experience)

Contract Type: Full time, Permanent

Working Hours: 37 hours per week

At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage applications from individuals of all backgrounds, experiences, and communities, and are committed to creating an inclusive environment where everyone can thrive.

Internal Applications Only

Head Of Student Experience

Role Information:

Reference: REQ001531

Location: Based at any campus, with regular weekly travel required between sites

FTE Salary: Up to £49,902.00 (Salary is dependent on qualifications and experience)

Contract Type: Full time, Permanent

Working Hours: 37 hours per week

At SGS, we are proud to be an Equal Opportunities and Disability Confident employer. We encourage applications from individuals of all backgrounds, experiences, and communities, and are committed to creating an inclusive environment where everyone can thrive.

Financial Rewards And Benefits

• Opportunity to make a positive impact within the community and on learners' lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 35 days annual leave for management contracted positions (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to 'My Lifestyle' discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card(formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee

We have an exciting role of Head of Student Experience within our Student Experience and Enjoyment Team!

Key Tasks And Responsibilities

The Head of Student Experience is a key College-wide leadership role responsible for the operational leadership, management and continuous improvement of the services that shape students' day-to-day experience at SGS. Reporting to the Chief Student Officer, the postholder will provide clear and consistent leadership across Customer Experience Team, Libraries, Money Management Services and Student Journey and Engagement, ensuring these functions work as one connected student experience offer across all campuses.

• Provide operational leadership and management creating a connected and consistently high-quality student experience across every SGS campus
• Directly manage and develop the managers responsible for these service areas, setting clear expectations, objectives and measures of success and creating a strong, collaborative leadership team
• Lead the continuous improvement of key student journey moments, including Open Days, enrolment, induction, transition, progression and other significant touchpoints, ensuring activity is coordinated effectively across campuses and services
• Use student feedback, service data, performance indicators and qualitative insight to identify trends, gaps and inequalities, drive improvement and provide clear reporting and recommendations to the Chief Student Officer and College leadership

Beneficial Skills & Qualifications

• Degree or equivalent professional qualification, or substantial relevant management experience
• Evidence of ongoing professional development in leadership, management, student experience or a related field
• Proven experience of leading and improving multiple student-facing, customer-facing or support services
• Experience of directly managing managers or service leads, setting expectations and driving performance and accountability
• Experience of using data, feedback and performance measures to evaluate impact and inform decisions
• Understanding of student engagement, voice, belonging, transition, attendance, retention and progression

Expected Interview Date: Tuesday 3 November 2026 at SGS Stroud Campus

If you have any queries please contact [email protected]

SGS College is committed to safeguarding children and vulnerable adults. All employment offers are contingent upon satisfactory references, an Enhanced DBS check, and additional checks and online searches in accordance with KCSIE guidance.