Head of Service Revenues and Benefits

CRA GROUP RECRUITMENT AND PAYROLL LTD; Swindon; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading local authority seeks a Head of Service for Revenues and Benefits in Swindon. The role entails strategic leadership in managing Council Tax, Business Rates, and Housing Benefits services, ensuring customer-centric and well-managed services in line with Council objectives. Ideal candidates should possess extensive senior management experience in the sector and relevant qualifications.

Qualifications

• Extensive knowledge in Revenues & Benefits sector required.
• Requires full Institute of Revenues and Rating Qualification or equivalent experience.
• General senior management skills and financial knowledge necessary.

Responsibilities

• Lead on Council Tax, Business Rates & Benefits management.
• Formulate Council policy and monitor adherence.
• Manage contracts and oversee billing and collection.

Skills

Senior management experience

Knowledge in Revenues & Benefits sector

Financial management skills

Ability to produce written communication

Education

Degree level or equivalent experience

Institute of Revenues and Rating Qualification

Job description

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Head of Service Revenues and Benefits, Swindon

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

Swindon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

45bd9506bf07

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

3-4 months contract with a local authority

Job Purpose

• This role is the strategic and operational lead on all matters relating to the Revenues and Benefits Service encompassing Council Tax, Non Domestic Business Rates, and Housing Benefits. Ensuring that the customer is at the heart of our services. Delivering high-performing, well-managed Revenues and Benefits services and that the Council’s policy objectives in relation to Revenues and Benefits are determined and met.
  

Key Duties/Accountabilities

• Council’s Lead technical expert on all matters relating to Council Tax, Business Rates & Benefits
  
• Help formulate Council Policy in relation to these Services, working with Councillors (and having delegated powers directly from Councillors) and monitor adherence to policy
  
• Appoint, monitor and contract manage contractors who run much of the Council Tax, Business Rates & Benefits Service
  
• Appoint, monitor and manage other agents and staff who help in the billing, appropriation and collection and maximisation of the Council’s income (External collection Agents, Rates finding Agent, Cashiering, banking, Invoicing & Credit Control functions)
  
• Ensure all central government returns are completed correctly and on time (Benefits Subsidy returns are necessary to achieve approx. £40 million per annum and Council Tax and Business Rate returns ensure the correct accounting of over £300 million of income per annum).
  

Essential Experience Required

• Wide breadth of senior management experience and extensive knowledge in the Revenues & Benefits sector
  
• Ideally educated to degree level or equivalent experience relevant to the role description
  
• Full Institute of Revenues and Rating Qualification
  
• Experience of developing synergies and partnerships within organisations and with external partners
  
• General senior management skills to drive services and ensure the strategic direction of the Council is effected on a value added basis and motivational style
  
• Significant financial knowledge of managing high value budgets
  
• Requires ability to produce written communication to customers, reports to Directors, Corporate Board and Members and be able to compile and negotiate Service Level agreements.
  
• Ideally educated to Degree level and or possess an Institute of Revenues Rating & Valuation (IRRV) qualification or Snr Manager/specialist experience in the field of Revenue and Bens.
  

Additional information to note

• Working hours: 37 hours per week.
  
• Location: Civic Campus, Euclid Street, Swindon