Head of Service Operations

Global Fire and Security Systems; Nottingham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading fire and security company is seeking a Head of Service Operations based in Nottingham. This role involves leading service operations, driving performance improvement, and managing budgets. The ideal candidate has strong technical knowledge in fire and security; proven experience in a senior operations role; and excellent leadership skills. The company offers a competitive salary, bonuses, and opportunities for career development. Join a reputable firm committed to excellence in safety and service delivery.

Benefits

Competitive salary based on experience

Supportive team environment

Opportunities for training and career development

Pension scheme

Qualifications

• Proven experience in a senior operations role within the Fire and Security industry.
• Experience managing subcontractors aligned to service teams.
• Strong commercial acumen with experience in managing P&L.

Responsibilities

• Lead service operations ensuring safe and compliant delivery.
• Drive continuous improvement in service performance.
• Manage subcontractors and align with in-house teams.

Skills

Technical knowledge in Fire and Security

Field-based service delivery

Senior leadership experience

P&L management

Client-facing communication skills

Analytical mindset

Tools

Microsoft 365

Job description

To drive operational service performance, service excellence, productivity and profitability embedding a consistent safety-first and high-performance culture across our operational service teams out in the field.

Responsibilities

• Leading service operations ensuring safe, compliant and efficient service delivery setting a clear mission and deploy strategies focused towards that mission
• P&L ownership, driving productivity, margin and cost control
• Driving continuous improvement in service delivery performance and operating standards
• Driving productivity, margin, cost control, service improvement and leveraging customer & competitor insights for strategic decision making
• Owning client operational delivery and service performance against SLAs
• Building strong leadership capability, succession and talent pipelines
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Subcontractor management
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Take ownership of customers issues and follow problems through to resolution

Qualifications

• Technical knowledge and experience/background within with Fire and Security
• Proven experience of field-based delivery in an senior operations role
• Proven senior leadership and management experience of leading teams within a technical service operations environment
• Experience with managing subcontractors and alignment to the in house service team
• Strong commercial and financial acumen with experience of P&L
• Analytical mindset with strong financial acumen and data driven decision making skills
• Authentic, high energy, goal oriented with a passion for safety and service excellence
• The ability to manage complexity, collaborate and drive results
• Strong client-facing and communication skills with the ability to build operational relationships with key clients
• Ability to make sound decisions, timely, often under pressure
• Excellent knowledge of management methods and techniquesProficient in IT packages (Microsoft 365)

Benefits

• Competitive salary based on experience and qualifications/Bonus/Car Allowance
• Supportive and professional team environment
• Opportunities for training and career development
• Employee social and engagement initiatives
• Employee referral scheme
• Pension scheme
• The chance to be part of a reputable company in the fire and security industry

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued growth and market development, we are now seeking to appoint a Head of Service Operations.

We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow.