Head of Service Operations

TN United Kingdom; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative software company is seeking a Head of Service Operations to lead its automotive teams. This role offers a chance to work on impactful technology solutions that support sustainability. You will be responsible for overseeing operational service management, enhancing productivity, and ensuring excellent service for clients and suppliers. With a hybrid working model, the company promotes a supportive atmosphere and values collaboration, making it an exciting opportunity for a natural leader looking to make a difference in the tech industry.

Benefits

25 days holiday plus bank holidays

Health Cash Plan

Udemy learning & development

24/7 Virtual GP access

Life Assurance (4x salary post-probation)

Regular socials

Wellness benefits through YuLife

Qualifications

• Proven leadership experience in IT or SaaS sectors.
• Strong coordination skills across multiple teams.

Responsibilities

• Oversee daily responsibilities of the automotive branch functions.
• Manage platform incidents and ensure timely ticket responses.
• Identify opportunities to improve processes through automation.

Skills

Leadership in IT or SaaS

People Management

Operational Service Management

Data Analysis with Sheets and Excel

Coordination Skills

Public Speaking

Creativity and Adaptability

Tools

Jira

Job description

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NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms used by some of the largest organisations across various industries, including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team. We operate on a hybrid model and regularly meet for team socials and company events. This role offers the opportunity to work on globally recognised technology solutions used by major brands worldwide and to be part of a long-term vision for sustainability and a better future.

About your new role:

We are seeking a Head of Service Operations to lead our automotive teams as part of our growth. The successful candidate will be a natural leader in operational service management, liaising with various business functions. Working cross-functionally with teams such as client delivery and product management, you will ensure excellent service for our clients and suppliers.

Key Responsibilities:

As Head of Service Operations, your daily activities will include:

• Overseeing daily responsibilities of the automotive branch functions (Supplier Assurance platform), including Data Administration, Outbound Support, Inbound Support, and Compliance Analysis.
• Providing leadership and guidance to branch leaders to enhance productivity and streamline processes.
• Managing platform incidents and ensuring timely ticket responses.
• Identifying opportunities to improve processes through automation.
• Coordinating service support to deliver excellent customer and client experiences.
• Collaborating with senior stakeholders and other departments.
• Meeting with external clients via calls or in-person to present service performance and share insights.

Requirements:

To succeed in this role, you should ideally have:

• Proven leadership experience, preferably in IT or SaaS sectors.
• People management skills within a multilingual, multinational environment.
• Experience in operational service management.
• Ability to coach and develop individuals at various levels.
• Strong coordination skills across multiple teams.
• Proficiency with data tools like Sheets and Excel for analysis and communication.
• Organisational skills and experience with tracking software such as Jira.
• Proactive workflow management and prioritisation abilities.
• Excellent interpersonal and communication skills, including technical discussions.
• Public speaking experience, especially in client-facing roles involving presentations.
• Multilingual abilities are desirable but not essential.
• Motivation, commitment, and adaptability.
• Effective communication and idea sharing skills.
• Alignment with NQC’s values, integrity, and principled behaviour.
• Ability to plan, prioritise, and optimise resources.
• Creativity and openness to change.
• Team-oriented mindset and collaboration skills.

Benefits include a competitive salary, 25 days holiday (plus bank holidays), Health Cash Plan, Udemy learning & development, 24/7 Virtual GP access, Life Assurance (4x salary post-probation), regular socials, and wellness benefits through YuLife.